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We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.BlueCat’s Network Observability platform is transforming how organizations gain visibility, control, automation, and confidence across increasingly complex digital infrastructures. Together, we deliver market-leading network observability, infrastructure intelligence, performance monitoring, telemetry analytics, and automation solutions that help enterprises improve resiliency, accelerate troubleshooting, reduce operational complexity, and enable digital transformation across hybrid and multi-cloud environments.We’re looking for a high-impact Sales Engineer who thrives at the intersection of technology, business strategy, and customer engagement. This is not a traditional demo-focused role. You’ll act as a trusted technical advisor to enterprise customers and channel partners, helping organizations modernize network operations, improve operational visibility, automate infrastructure workflows, and achieve measurable business outcomes.You’ll collaborate across Sales, Product, Engineering, Customer Success, and Go-to-Market teams to shape customer strategy, influence product direction, and drive long-term customer value throughout the entire customer lifecycle — from evaluation and adoption through expansion and ongoing success.If you enjoy translating deep technical expertise into measurable customer outcomes — and want to work with cutting-edge observability, telemetry, AI-assisted operations, and infrastructure intelligence technologies — we’d love to meet you.What You’ll Do:Partner with Enterprise CustomersLead consultative discovery engagements to uncover customer operational challenges, modernization priorities, cloud transformation initiatives, and business objectivesAdvise customers on network observability, telemetry strategy, AI-assisted operations, and infrastructure intelligence best practices across hybrid and multi-cloud environmentsConduct executive and technical workshops that align technical capabilities to measurable business outcomes, operational efficiency, resiliency, and ROILead proof-of-value engagements that demonstrate operational improvements, faster troubleshooting, reduced downtime, and automation outcomesGuide customers through technical evaluations, onboarding, adoption, and expansion initiatives to ensure long-term customer successBuild trusted advisor relationships with technical teams, operations leaders, architects, and executive stakeholdersDrive Technical Sales and Customer SuccessArchitect and position observability and infrastructure intelligence solutions aligned to customer environments and strategic prioritiesTranslate complex technical capabilities into customer-centric business value and operational outcomesDesign integrated solutions spanning network observability, telemetry analytics, infrastructure automation, and API-driven operational workflowsSupport customers with Infrastructure-as-Code, orchestration, automation frameworks, and integration platform strategiesCollaborate with Customer Success and Services teams to ensure seamless transitions from evaluation to deployment, adoption, and expansionSupport channel and strategic partners in strengthening their technical positioning and customer engagement capabilitiesInfluence Product and Market StrategyPartner closely with Product Management, Engineering, Customer Success, and GTM teams to provide customer insights, competitive intelligence, and feature recommendationsContribute customer feedback related to observability workflows, telemetry analytics, automation use cases, integrations, and operational intelligenceParticipate in beta programs, solution validation initiatives, and customer advisory engagementsDevelop technical thought leadership content, enablement materials, workshops, and industry presentationsRepresent BlueCat’s LiveAction Network Observability solutions at customer events, industry conferences, webinars, and strategic engagementsOperate Effectively in a Modern Remote-First EnvironmentMaintain accurate technical engagement and opportunity updates within Salesforce and collaboration platformsCollaborate effectively across globally distributed and cross-functional teamsLeverage modern remote engagement tools to support customers virtually while maintaining strong executive presence and relationship managementStay current on emerging technologies including AI-assisted operations, observability platforms, telemetry analytics, automation frameworks, hybrid cloud networking, and infrastructure intelligence solutionsWhat You Bring:Technical Expertise:Strong understanding of enterprise networking, network operations, network security, infrastructure modernization, and observability architecturesExperience supporting complex enterprise environments spanning on-premises, cloud, SaaS, and hybrid/multi-cloud infrastructuresDeep knowledge of:Routing and switching technologiesNetwork observability and monitoring platformsTelemetry technologies including NetFlow, Flexible NetFlow (FNF), IPFIX, streaming telemetry, and analytics platformsPCAP / Deep Traffic AnalysisQoS and application-aware networkingNetwork Security components (Firewalls, IPS/IDS, NDR,…)Wireless networking and network security conceptsAPI-driven infrastructure and automation frameworksInfrastructure-as-Code tools and orchestration platformsCloud networking architectures and operational visibility strategiesUnderstanding of DHCP/DNS infrastructure components and enterprise architectures.Familiarity with AI-assisted operations, infrastructure intelligence, operational analytics, and automation-driven workflows is highly valuedExperience integrating platforms using APIs, automation frameworks, or orchestration technologies is strongly preferredCCNP, CCIE, or equivalent networking expertise is a strong plusCustomer Engagement & Advisory Skills:Exceptional consultative selling and relationship-building abilitiesStrong executive communication and presentation skills, with the ability to influence both technical and business stakeholdersAbility to connect technical capabilities to measurable business outcomes, operational efficiency, and strategic initiativesStrong facilitation, discovery, and advisory skills within complex enterprise sales cyclesComfortable leading both technical deep dives and executive-level strategic conversationsSelf-starter mindset with strong analytical thinking, adaptability, and problem-solving instinctsExperience & Education:Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or related field — or equivalent practical experienceExperience in sales engineering, solutions engineering, network engineering, technical consulting, customer success engineering, or related customer-facing technical rolesExperience working collaboratively across Product, Engineering, Sales,Marketing, Customer Success, and Services organizationsComfortable supporting customers in a remote-first engagement model with moderate travel as needed for strategic customer engagements and industry eventsIf you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.In addition, we offer a range of appealing perks, including:A Professional Development BudgetDedicated Wellness Days and Wellness WeekA Lifestyle Spending AccountAn Employee Recognition ProgramBlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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