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Posted 7 months ago
Requirements and responsibilities
A Better OpportunityBetter.com is looking for a Mortgage Senior Loan Processor (internal title of Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers. They can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world class customer experience by supplying critical information at the right time.ResponsibilitiesCommunicating directly with customers and various third parties to ensure an efficient and positive experience.Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers.Guiding borrowers from the point of underwriting decision to funding.Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents.Navigating Suspense decisions and proposing resolutions to the customer.Adequately preparing loans for Final Underwriting Review.Escalating internal and third-party delays.Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines.Identifying creative solutions with which we can improve borrower experience and increase efficiency.QualificationsLocated in Irving, Texas area5+ years of mortgage processing experienceExperience processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo mortgagesKnowledge of agency conventional underwriting product guidelinesProven ability to effectively manage a high-volume pipeline of files and customersAbility to troubleshoot and solve problems independently.Organized and capable of multitaskingDetail oriented and technically savvyCapable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualificationsApproaches challenges with a relentless mindset- no one here gives up. We try, we fail, we try again.Ability to maintain composure in a fast-paced environmentStrong communication, organization, and time management skillsApproaches work with empathy, humility and accountabilitySalary Range$9,000 - $17,000 a monthCompany BenefitsWe are thrilled to offer all our full-time employees the following benefit offerings:Benefits eligibility effective DAY ONE$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (Additional Medical, dental, vision plan options also all with nationwide coverage)Flexible PTOImmediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!Personalized care for every fertility and family care journey for our employees and their partner!Dependent care benefits (i.e. childcare and/or elder care costs) include a company matchDiscount programs and perks including pet Insurance!The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.DisclaimerBetter Home and Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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