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For everyone:
Responsibilities
🟦 ProtopVA Community is excited to present this new job opportunity for a Part-Time to Full-Time Customer Service Agent (Philippines).
🚨 Important information
→ Schedule and salary
• Schedule: Monday - Friday.
• Time Zone: Central Time/PH time.
• Hours: 10 hours/week or to be discussed.
• Open to The Philippines.
• Pay Rate: $3 - 5 /hour.
*Rates are dependent on your experience, determined by ProtopVA.
→ Some benefits
• Opportunity to work alongside a detail-oriented team.
• Opportunity to be part of a US company.
• Opportunity to work with a great team.
🟦 Requirements to be successful in the role:
• Innovative and proactive: People who can think for themselves and be proactive/ People who work independently, are resourceful, can think up solutions to problems alone/ People who can think creatively to solve problems.
• People & Relationships: Easy to speak with and a good listener/ Someone open to feedback without being offended, willing to make mistakes, and okay when the company tells them how to improve/ Supportive, and always ready to help.
• Work Load & Stress Management: Able to manage stressful situations without affecting them on a personal level/ Must be highly organized and detail-oriented/ Ability to work under pressure.
• Technology & Software: Computer savvy, able to teach systems and software to others/ Knowledge or willing to invest time in training themselves on the different platforms of the business.
• Communication & Language: Always available to respond quickly when contacted via phone, text, chat, email, etc./ Comfortable making calls and know how to communicate with contractors and clients properly.
🟦 Responsibilities
✨ Customer Service & Support:
• Use a VOIP phone (Internet phone) provided by the client, which can be accessed through the computer for inbound/outbound calls and respond to customer questions, concerns, and requests via phone, email, live chat, or social media.
• Identify and resolve customer problems or technical issues they encounter with products, services, or shipping.
• Offer detailed information about products, services, pricing, features, and any promotions or offers available.
• Record customer interactions, issues, and resolutions in the company's customer support system or database.
• Receive and accurately process customer orders.
• Track the progress of the customer's order and ensure all necessary steps are taken until the order is successfully fulfilled.
• Provide quotes.
• Assess customers' requirements and preferences and help them choose the most suitable dumpster size and type for their project, ensuring optimal utility and cost-effectiveness.
• Book appointments for the dispatcher to deliver the chosen dumpster.
• Ensure seamless coordination throughout the delivery process.
• Manage payment transactions over the phone.
• Manage email communication and live chat interactions to address inquiries, provide updates, and offer assistance promptly.
• Identify opportunities to introduce customers to additional products or services that might benefit them.
✨ Follow-up with Leads & Potential Clients:
• Create follow-up email templates.
• Follow up with potential customers and clients via email, call, and text to answer questions and set up demos.
• Ask clients to add reviews to the websites where they found the company.
• Lead management (filter and sort leads or potential new clients).
✨ Calendar Management and Appointment Setting:
• Send DMs and make calls to get potential clients to book a call with a specialist to learn more about their services or to book a visit.
• Schedule appointments for the customer and dispatcher, ensuring that all necessary participants are available and there are no scheduling conflicts.
• Maintain and update calendars for individuals or groups, ensuring all events, meetings, and appointments are accurately recorded.
• Send out reminders to participants about upcoming appointments or events.
✨ Cold Calling:
• Cold call contacts gathered by lead generation or research.
• Call people offering the company services or products and specify how the company can provide what they need.
• Cold call leads already provided by the company and ask questions about their needs and interests to qualify and convert them to future clients and customers.
• Evaluate potential customers to determine if they have a genuine interest in the product/service and have the means to make a purchase.
• Add call notes to a CRM system (as needed) and assign hot/interested leads as indicated for additional sales follow-up.
• Transfer the lead to the sales department or responsible personnel when a client is ready to move forward and qualified.
• Initiate contact with potential customers through various channels, such as cold calling, email outreach, social media, or networking events.
This job post is closed.