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Published about 2 years ago
Responsibilities & more
š¦ ProtopVA Community is excited to present this new job opportunity for a Part-Time to Full-Time Customer Service Agent (Philippines).
šØ Important information
ā Schedule and salary
ā¢ Schedule: Monday - Friday.
ā¢ Time Zone: Central Time/PH time.
ā¢ Hours: 10 hours/week or to be discussed.
ā¢ Open to The Philippines.
ā¢ Pay Rate: $3 - 5 /hour.
*Rates are dependent on your experience, determined by ProtopVA.
ā Some benefits
ā¢ Opportunity to work alongside a detail-oriented team.
ā¢ Opportunity to be part of a US company.
ā¢ Opportunity to work with a great team.
š¦ Requirements to be successful in the role:
ā¢ Innovative and proactive: People who can think for themselves and be proactive/ People who work independently, are resourceful, can think up solutions to problems alone/ People who can think creatively to solve problems.
ā¢ People & Relationships: Easy to speak with and a good listener/ Someone open to feedback without being offended, willing to make mistakes, and okay when the company tells them how to improve/ Supportive, and always ready to help.
ā¢ Work Load & Stress Management: Able to manage stressful situations without affecting them on a personal level/ Must be highly organized and detail-oriented/ Ability to work under pressure.
ā¢ Technology & Software: Computer savvy, able to teach systems and software to others/ Knowledge or willing to invest time in training themselves on the different platforms of the business.
ā¢ Communication & Language: Always available to respond quickly when contacted via phone, text, chat, email, etc./ Comfortable making calls and know how to communicate with contractors and clients properly.
š¦ Responsibilities
āØ Customer Service & Support:
ā¢ Use a VOIP phone (Internet phone) provided by the client, which can be accessed through the computer for inbound/outbound calls and respond to customer questions, concerns, and requests via phone, email, live chat, or social media.
ā¢ Identify and resolve customer problems or technical issues they encounter with products, services, or shipping.
ā¢ Offer detailed information about products, services, pricing, features, and any promotions or offers available.
ā¢ Record customer interactions, issues, and resolutions in the company's customer support system or database.
ā¢ Receive and accurately process customer orders.
ā¢ Track the progress of the customer's order and ensure all necessary steps are taken until the order is successfully fulfilled.
ā¢ Provide quotes.
ā¢ Assess customers' requirements and preferences and help them choose the most suitable dumpster size and type for their project, ensuring optimal utility and cost-effectiveness.
ā¢ Book appointments for the dispatcher to deliver the chosen dumpster.
ā¢ Ensure seamless coordination throughout the delivery process.
ā¢ Manage payment transactions over the phone.
ā¢ Manage email communication and live chat interactions to address inquiries, provide updates, and offer assistance promptly.
ā¢ Identify opportunities to introduce customers to additional products or services that might benefit them.
āØ Follow-up with Leads & Potential Clients:
ā¢ Create follow-up email templates.
ā¢ Follow up with potential customers and clients via email, call, and text to answer questions and set up demos.
ā¢ Ask clients to add reviews to the websites where they found the company.
ā¢ Lead management (filter and sort leads or potential new clients).
āØ Calendar Management and Appointment Setting:
ā¢ Send DMs and make calls to get potential clients to book a call with a specialist to learn more about their services or to book a visit.
ā¢ Schedule appointments for the customer and dispatcher, ensuring that all necessary participants are available and there are no scheduling conflicts.
ā¢ Maintain and update calendars for individuals or groups, ensuring all events, meetings, and appointments are accurately recorded.
ā¢ Send out reminders to participants about upcoming appointments or events.
āØ Cold Calling:
ā¢ Cold call contacts gathered by lead generation or research.
ā¢ Call people offering the company services or products and specify how the company can provide what they need.
ā¢ Cold call leads already provided by the company and ask questions about their needs and interests to qualify and convert them to future clients and customers.
ā¢ Evaluate potential customers to determine if they have a genuine interest in the product/service and have the means to make a purchase.
ā¢ Add call notes to a CRM system (as needed) and assign hot/interested leads as indicated for additional sales follow-up.
ā¢ Transfer the lead to the sales department or responsible personnel when a client is ready to move forward and qualified.
ā¢ Initiate contact with potential customers through various channels, such as cold calling, email outreach, social media, or networking events.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)