Entry-Level IT Support Associate- Overnight (X) at Expedient

- Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. - Expedient prioritizes ongoing education and continuous innovation to remain at the forefront of the information technology landscape. - Comprehensive employee training and tuition reimbursement programs are driven by employees and funded by Expedient. - Exceptional benefits package including three weeks of paid time off annually, parental leave, top-tier medical, dental, and vision, disability and life insurance, wellness engagement opportunities, and a 401(k) with a generous match. - Hybrid work model for many roles, paid parking, and other perks. - Equal opportunity employer that provides fair and equitable consideration for employment without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law. Expedient is hiring an entry-level IT Support Associate for their Franklin / Milwaukee, Wisconsin data center. This full-time position offers a fast-track to learning, promotion, and career growth. The successful candidate will receive fully paid training, including industry certifications, and hands-on experience with a variety of technical platforms. The role involves handling Tier 1 tickets, routine audits, remote hands requests, and enforcing security protocols. The IT Support Associate will also process and prioritize client and employee technical requests, log all activities, and follow strict security protocols. The hourly rate of pay is $32,000 - $37,000 per year, and the position operates on a regular schedule of Monday through Friday, from 7pm to 3am local time. The company prioritizes ongoing education, offers an exceptional benefits package, and provides a hybrid work model for many roles. Responsibilities: - Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. - Follow strict security protocols to allow client access requests inside the data center using specific access control criteria - Enforce security protocols when necessary - Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility - Cover the front desk phone, and conduct physical and virtual security checks - Process and prioritize client and employee technical requests by phone, email or in person - Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

Entry-Level IT Support Associate- Overnight (X)

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About Expedient:

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www.expedient.com/

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