Greenlight is seeking a Risk Management Specialist to join their Risk Operations team. Reporting to the Associate Manager, Risk Management, this role is pivotal in upholding the organization's financial integrity and protecting against fraud. If you're passionate about shaping a financially healthy and happy future for kids, this opportunity could be your chance to make a significant impact.What you will be doing:Perform detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harmSupport customer inquiries escalated from Customer Service RepresentativesMaintain performance standards to ensure efficiencies and accurate decision-makingDetermine existing fraud trends by analysing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trendsIdentify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experienceRespond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as requiredDetermine existing fraud trends by analyzing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trendsIdentify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experienceRespond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as requiredWhat you should bring:2+ years experience ked by strong knowledge of back-end systems and Risk Assessment 2+ years experience ked by strong knowledge of back-end systems and Risk Assessment Methodologiesilable for immediate joining flexible for a hybrid work model, with a with a well-equipped WFH setupDemonstrated analytical skills, adaptability, and ability to work independently or as part of a teamExcellent written, verbal, and interpersonal communication skills, along with a proactive approach to learning and developmentProficient ud solutions providers, with a Bachelor's degree or equivalent work experienceShift Timings:Tuesday - Saturday: 11:30pm - 8:30am ORWednesday - Saturday: 9:30pm - 8:30amWho we are:It takes a talented team to aim for a mission like ours. We're looking for people who ask "is it bold enough?" People who bring their real selves to the table and push the people around them to do the same. We wer a hand, or share the credit, because we know we're stronger together than apart. And through all of it, the mission stays the thing we measure ourselves against: are we doing right by the families counting on us? If that sounds like your kind of team, we'd love for you to apply.Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate ase reach out to your recruiter directly or email accomodations@greenlight.me.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
about 1 month ago