The Senior Account Manager owns a portfolio of Tier 1 and Tier 2 accounts across OneNet Global’s managed IT services, cloud solutions, and cybersecurity offerings. This is a dual retention and revenue role — Senior AMs are expected to deeply understand each client’s business, proactively identify expansion opportunities, and deliver a consistently exceptional client experience. They partner closely with the vCIO/TAM on quarterly business reviews for strategic accounts and serve as a mentor and escalation resource for Account Managers on the team.This role is part of a newly established Client Success department being built from the ground up under the Director of Client Success. There is genuine opportunity for a motivated person to shape how client success is done at OneNet Global.This role offers a competitive base salary of $77,000.00 to $85,000.00 annually with OTE of $100,000.00 to $115,000.00.Key ResponsibilitiesServe as primary point of contact for a portfolio of Tier 1 and Tier 2 accountsDevelop and execute account plans that drive retention and identify upsell opportunitiesPartner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accountsProactively monitor account health indicators including support volume, contract dates, and relationship signalsOwn renewal conversations and negotiate contract expansions within approval thresholdsEscalate technical issues appropriately and follow through to resolutionMaintain accurate CRM records, activity logs, and account health scores in HubSpotSurface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunitiesMentor Account Managers and provide guidance on complex account situationsRepresent the client voice internally — bring structured feedback to delivery, product, and leadershipSkills, Knowledge & Expertise3 to 5 or more years in account management, customer success, or B2B sales — managed IT services, cloud solutions, cybersecurity, or technology services strongly preferredProven track record of hitting retention and upsell targets — be ready to share specific numbersComfortable leading conversations with business owners, operations leaders, and C-suite contactStrong organizational skills and ability to manage a meaningful portfolio without things falling through the cracksWorking knowledge of managed IT infrastructure, cloud services, or cybersecurity solutionsCRM proficiency required — HubSpot, Salesforce, ConnectWise, or similarExperience with PSA tools (ConnectWise, Autotask) is a plus but not requiredAbout OneNet GlobalShield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners. By combining Thrive Holdings’ technological expertise with ZBS Partners’ proven approach to supporting founder-led businesses, Shield Technology Partners is dedicated to accelerating growth, innovation and long-term value creation for IT services companies across the country.
10 days ago