As an Enrollment Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for enrolling client suppliers into our payments program.This key position is a work-from-home opportunity. We are currently hiring out of the following locations:Des Moines, IowaCedar Rapids, IowaOmaha, NebraskaIn order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.This role reports to the (Senior) Manager, Payments Operations within our Payment Operations Department. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with suppliers and vendors.As an Enrollment Specialist, you will:Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network.Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network.Respond to supplier objections and provide information on the benefits of joining the payment program.Utilize Excel spreadsheets to complete enrollment-related tasks efficiently.Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data.Communicate with customers through the case management system to address inquiries and provide support.Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions.Conduct online research using search engines and websites to gather or verify business contact information.Coordinate vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses.Diagnose and resolve vendor issues independently or escalate complex concerns to a Team Lead or Manager when necessary.Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns.Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.RequirementsYou’ll need to have:Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications)Attention to detail and accuracy in data entry and case management.Accountability and time management to meet deadlines independently.Strong collaboration skills with eagerness to contribute to a positive team dynamic.Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.Coachability and a willingness to improve through feedback.(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!) It’s great if you also have:Experience with CRM systems, Excel, and online payment platformsPrior experience in a Payments Processing or Financial Operations roleBenefitsAt Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the hourly pay rate for this full-time role will be between $20-$22/hour, plus eligibility for our annual discretionary bonus program.We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:Generous annual paid time off program that increases with tenureEight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to youAn annual paid day off to volunteer for causes that are near and dear to youPaid maternity, paternal/secondary caregiver, and adoptive parent leaveCompany-paid life and disability insurance401k program with a company matchMedical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contributionDental plan – including orthodontia coverageVision plan – including discount for LASIK surgeryAll medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional servicesWork Environment & Physical DemandsThis role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.
