Technical Support / Application Support Specialist at Sira Consulting Inc | Torre

Technical Support / Application Support Specialist

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Freelance
Recurrent
Provide your expected compensation while applying
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Remote (for United States residents)
Shared by
Daniel Correa Laverde
7 days ago

Responsibilities


About the Role:We are looking for an experienced Technical Support / Application Support Specialist to support accounting and financial applications for a US client. The ideal candidate should have strong L1 & L2 troubleshooting skills, excellent English communication, and hands-on experience with Windows and MacOS.Key Responsibilities:Provide L1 & L2 technical support for accounting applications on Windows and MacOS.Troubleshoot and resolve user-reported application and system issues.Handle software installation, uninstallation, and application-related issues.Troubleshoot Windows and MacOS systems and analyze system/application logs.Identify bugs and coordinate with cross-functional teams for resolution.Create and maintain escalation logs and technical documentation.Escalate complex issues to the development team and follow up on resolutions.Provide effective support to international/US clients through voice support.Requirements:3–4 years of experience in Technical Support / Application Support.Strong L1 & L2 troubleshooting experience with Windows & MacOS.Excellent English communication skills – US client-facing experience preferred.Voice support experience is required/preferred.Experience supporting Accounting / Financial applications.Financial domain knowledge or experience in the Finance sector is preferred.Experience working with international/US clients.Comfortable working in the 6:30 PM – 3:30 AM IST shift.Experience in BPO / KPO / Tech Support environments is an advantage.🏠 Work Mode: Remote📍 If required, the resource should be willing to visit office in Bangalore / Hyderabad / Mumbai / Pune / Noida.