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Requirements and responsibilities
Saviynt is a leading Identity Platform CPS dedicated to providing cutting-edge solutions for identity and access governance that safeguard and empower the mission success of our nation’s most critical organizations.Saviynt is seeking an experienced Manager for our Expert Services team, dedicated to our Government Public Service (GPS) and Federal Government portfolio. This role is crucial for ensuring the successful implementation and ongoing maintenance of Saviynt's AI-powered identity security solutions, directly impacting customer satisfaction and product value realization. These solutions include Identity Governance and Administration (IGA), Privileged Access Management (PAM) and External Identity Management. You will provide strategic oversight and drive operational excellence for a portfolio of billable professional services engagements. In addition, you will bridge the gap between complex federal cybersecurity mandates (such as Executive orders on Zero Trust and FedRAMP requirements) and technical delivery of Saviynt’s solutions to meet these mandates.Due to Federal Government contract requirement, U.S. Citizenship is required for this position.WHAT YOU WILL DO1. Full-Lifecycle Project DeliveryExecution & Governance: Own the end-to-end project lifecycle (Initiation through Go-Live) for Saviynt platform implementations using Agile, Waterfall, or hybrid methodologies.Scope & SOW Management: Serve as the gatekeeper for the Statement of Work (SOW). Proactively manage scope creep, construct detailed Work Breakdown Structures (WBS), and execute formal change control processes when required.Milestone Mastery: Define, track, and achieve critical time to value (TTV) project milestones.2. Operational Activity ManagementAssist customer success managers (CSM) in managing communication related to the application of various updates, patches, and fixes.Assist with the reporting on status of various federal compliance and security initiatives relevant to Saviynt's offerings.Report on key operational and financial metrics for the Expert Services team.Develop and manage operational initiatives to deliver tactical results and drive process improvements within the team.3. Federal Compliance & Risk ManagementSecurity Framework Alignment: Monitor and manage project risks related to federal regulations, ensuring delivery adheres to NIST SP 800-53, FISMA, and FedRAMP standards.ATO Support: Collaborate with agency stakeholders and technical architects to provide necessary artifacts supporting the client's Authority to Operate (ATO) process.Risk Mitigation: Maintain a continuous Risk, Actions, Issues, and Decisions (RAID) log, proactively identifying blockages unique to federal environments (e.g., procurement delays, background check cycles).4. Stakeholder & Cross-Functional LeadershipClient Advisory: Serve as the primary operational point of contact for federal C-suite executives, IAM Program Directors, and Contracting Officers (COs/CORs).Resource Orchestration: Lead and coordinate cross-functional teams consisting of Saviynt Deployment Engineers, Product Architects, Partner Success Managers, and client-side personnel.Executive Reporting: Deliver clear, transparent, and scannable status reports, steering committee presentations, and health dashboards tailored for government oversight.WHAT YOU BRINGEducational RequirementsRequired: Bachelor’s Degree or relevant experience in Information Technology, Computer Science, Cybersecurity, Business Administration, or a closely related field.Preferred: Master’s Degree in a technical or public policy discipline, an MBA, or relevant experience.Professional Experience & BackgroundOverall Experience: A minimum of 7+ years of dedicated IT Project Management experience.Federal Domain Expertise: At least 3–5 years of direct experience managing technical delivery within the U.S. Federal Government, Department of Defense (DoD), or Federal System Integrator (FSI) ecosystems.Cybersecurity Familiarity: Proven experience managing projects within the Identity and Access Management (IAM), Identity Governance and Administration (IGA), or Zero Trust domains is highly preferred.Professional Services Experience: A minimum of 7-10 years of progressive experience in professional services, technical consulting, or team leadership within the technology sector, with a significant portion focused on post-sales customer engagements.Project Delivery Experience: A minimum of 5 years of experience in managing and delivering complex technical projects within defined timelines and budgets.Certifications (Highly Valued)Project Management: Project Management Professional (PMP) or PMI-ACP certification is strongly preferred.Security Clearance: Active Federal Public Trust, Secret, or Top Secret clearance (or the ability to immediately clear a background investigation) is mandatory for this portfolio.Core Competencies & SkillsDeep familiarity with federal procurement processes and contract types (Firm-Fixed-Price, T&M).Exceptional communication skills, with a proven ability to challenge the status quo politely and manage conflicting stakeholder priorities.Proficiency with project management tooling (e.g., Jira, Confluence, MS Project, SmartSheet).If required for this role, you will:Complete security & privacy literacy and awareness training during onboarding and annually thereafterReview (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):Data Classification, Retention & Handling PolicyIncident Response Policy/ProceduresBusiness Continuity/Disaster Recovery Policy/ProceduresMobile Device PolicyAccount Management PolicyAccess Control PolicyPersonnel Security PolicyPrivacy PolicySaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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