Product Onboarding Specialist (Training & Client Success | Remote) at Smart Apartment Data | Torre
Product Onboarding Specialist (Training & Client Success | Remote)
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Smart Apartment Data

Product Onboarding Specialist (Training & Client Success | Remote)

Smart Apartment Data
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Emma
Emma
You'll empower clients to master real estate analytics, driving strategic decisions in a vital industry.
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Full-time

Legal agreement: To be defined

Compensation
USD1.8k - 2.2k/month
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Remote (for Mexico residents)
Remote (for Argentina residents)
Remote (for Chile residents)
Remote (for Bolivia residents)
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Emma of Torre.ai
 19 days ago

Requirements and responsibilities

About UsSmart Apartment Data provides real estate analytics software to U.S. professionals. We support enterprise clients through structured onboarding and education to ensure they use our platform effectively.We are seeking a professional communicator who can guide clients through onboarding and product training in a clear and structured manner.Meet our hiring team in this short video: https://vimeo.com/1057933773/3260b5ba8bYou will help clients successfully adopt a software platform by guiding them through onboarding and training.Ideal for:Customer success professionalsTrainers with technical curiosityL&D professionals entering SaaSWhat You’ll DoLead onboarding sessions and walkthroughsHelp clients understand how to use the productSupport users as they learn workflowsRequirements2+ years of experience in onboarding, implementation, or customer-facing product rolesExperience working directly with clients to help them adopt a tool, platform, or systemStrong ability to simplify complex workflows and explain them clearlyComfortable guiding clients through structured sessions and discussionsEnglish level: C1 or C2 (required)Strong organizational and communication skills in a remote environmentBonusSaaS / CRM / tech tools exposureCustomer success experienceAbility to learn and explain software quicklyExperience in Customer Education, Enablement, or ImplementationFamiliarity with CRM tools is a plusHandled high-value or demanding customersThis Role is NOT a Fit ForCustomer support roles focused only on ticket handlingCall center or BPO roles without product ownershipHR onboarding focused on internal employeesAdministrative roles without client interactionSales-only roles without post-sale onboarding experienceBenefits100% Remote, location independentCompensation: $1,800 – $2,200 per month (based on relevant experience and qualifications)
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