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9 days ago
Requirements and responsibilities
For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.Angi at a glance:Founded in 1995 as Angie’s List and rebranded in 2021Global company with 9 brands in 8 countries and employees worldwideHomeowners have turned to us for 300 million home projects and countingAccount Manager, Strategic PartnershipsAbout the TeamThe Strategic Partnership team at Angi manages our largest partners in the home services industry segment. This is a high-visibility, high-impact team responsible for millions of dollars in revenue and a pivotal role in the company's growth.What you’ll do:Angi is seeking a Strategic Account Manager to grow and retain revenue across a portfolio of enterprise service professional partners — ranging from mid-size business to national private equity backed accounts. This role serves as the primary advisor and point of contact for partners, helping them maximize success on the Angi platform through data-driven insights, strategic planning, and consultative guidance.The ideal candidate combines strong analytical thinking with excellent relationship management skills. They are comfortable operating in ambiguity, influencing both partners and internal stakeholders, and identifying opportunities to improve partner outcomes and Angi's business performance.Key ResponsibilitiesStrategic Account OwnershipManage a portfolio of Strategic Service Professional partners, serving as their primary point of contactDeliver revenue growth goals through a blend of retention and upselling activities.Build trusted relationships with partner leadership, providing consultative guidance that improves their outcomes and long-term partnership with Angi.Complete regular discovery with your partners, understanding their challenges and keeping a pulse on their business evolution.Lead regular business reviews presenting performance insights, strategic recommendations, and progress against key initiatives.Collaborate with network partners on marketing strategies to help their members successfully grow on the Angi platform.Serve as the primary escalation point for partner issues, de-escalating the conversation, driving cross-functional resolution and ensuring timely, transparent communication back to the partner.Make account adjustments as needed to expand locations, edit partner tasks, align on forecast pacing.Data-Driven Partner StrategyAnalyze partner performance metrics — including appointment set rates, cost of marketing, and close rates — to identify trends, growth opportunities, and areas for improvement.Translate complex data into clear insights and actionable recommendations for partners and internal teams.Review performance reports to determine whether strategies are working and recommend changes to account parameters such as spend targets, coverage areas, and communication preferences.Forecast and track key account metrics including close rates, sales funnel performance, and seasonal trends.Growth & Revenue ExpansionThink strategically to identify growth opportunities uniquely tailored to each partner, proactively offering solutions that maximize Angi products and services.Develop client relationships by identifying new growth opportunities and understanding what is essential to each partner's bottom line.Support the execution of growth strategies, pilot programs, and new initiatives while proactively mitigating retention risk.Negotiate contracts and agreements to maximize value for both partners and Angi.In this role, you will need:5+ years of experience in account management, customer success, strategic partnerships, or a similar role with book-of-business ownership tied to a revenue objectiveExperience maintaining a significant book of business ($5M+ annually)Experience working with accounts that have a minimum spend of $100KDemonstrated ability to own outcomes — not just tasks — seeing issues through to resolution with limited oversightBusiness development mentality with a proven track record in revenue-generating rolesHighly analytical with the ability to translate data into actionable insights; experience with BI tools (e.g., Looker, Tableau) and CRM software (e.g., Salesforce, HubSpot) preferredStrong verbal and written communication skills, including comfort with executive-level presentationsProven ability to manage multiple strategic relationships simultaneously with sharp attention to detailComfortability operating in ambiguous environments and shaping solutions independentlyPositive, consultative approach when working with both clients and internal stakeholdersExperience or strong interest in the home services, marketplace, SaaS, or platform-based business spaceBachelor's degree or equivalent experienceSome travel may be required (~5%)Compensation & Benefits$96,000 - $120,000$96,000 base salary + performance-based commission paid quarterlyCompany equity programFull medical, dental, vision package to fit your needsFlexible vacation policy; work hard and take time when you need itPet discount plans & retirement plan with company match (401K)Technical equipment (i.e. laptop) providedWhere you’ll work:This is a remote position and the ideal candidate will permanently reside in one of the following states: Alabama, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, and Wisconsin.Angi currently has an office in the following city/states, 1) Denver, CO, 2) Indianapolis, IN and 3) New York City, NY, which are available for use if you reside near these locationsThis is a remote role, but we require significant overlap with our ET and CT-based team; residency in these time zones is strongly preferred.We have a 'camera on' culture for virtual meetings. Team members must utilize all company provided equipment, including the webcam, for all team communications.We value diversityWe know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,
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