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13 days ago
Requirements and responsibilities
About SnapsheetSnapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. What you’ll get:Remote working environment - your new commute is however long it takes to walk to your desk!Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more! Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more! Job Overview:As a Strategy and Implementation Manager, you serve as the primary client lead for Snapsheet platform launches, partnering closely with customers and internal teams to deliver successful implementations. You bring deep expertise in Snapsheet’s products, use data and customer insights to guide recommendations, and help clients optimize their claims operations. You gather customer feedback to inform product improvements and play a key role in growing Snapsheet’s software business and overall success.ResponsibilitiesDevelop deep expertise in Snapsheet’s SaaS products to guide customers through implementationsLead end-to-end implementations for global insurance carriersAct as the primary project manager and day-to-day client contact, ensuring timely and high-quality launchesUse a consultative approach to identify customer pain points, goals, and optimal platform configurationsCreate and manage implementation plans, including onboarding, training, integrations, and launch milestonesLead integration and configuration discussions with technical support as neededIdentify opportunities for automation, engagement, and post-launch optimization using customer metricsPartner with training and Customer Success teams to drive adoption and ensure a smooth transitionDrive proactive communication with customers and internal stakeholdersGather and translate customer feedback into product and enhancement recommendationsLeverage competitive insights and best practices to improve client outcomes and grow the businessQualifications:Bachelor’s degree in a business-related field3–5+ years of experience in customer-facing, project or client management rolesStrong understanding of how business strategy impacts operating modelsExcellent written and verbal communication skillsHighly organized, proactive, and able to manage multiple priorities in a fast-paced environmentExperience working with cross-functional teamsHigh EQ, intellectual curiosity, and action-oriented mindsetProficiency with productivity and collaboration tools (e.g., Microsoft Office, Google Suite, Confluence, Jira)We’re Built to Grow With You – And That Starts With How We Support YouAt Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.Offer two dental plans and one vision plan to keep you and your family healthy.Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.401(k) with a 4% company match—because your future is worth investing in.Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.Perks That Make Growing Here Even Better:Flexible PTO and 7.5 company-observed holidays to recharge on your terms.In-person connection points throughout the year including our annual Summit and Roadshows.Snapsheet SWAG and surprise mailers to keep the spirit alive.Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.Health and wellness campaigns that evolve with you year over year.Compensation that Grows with YouFor this position, the base salary range is $110,000–$140,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset. At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does.We are currently accepting applications for candidates who reside in the following states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.*Please note that we are unable to sponsor applicants for work visas for this position at this time.
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