Customer Service Assistant (Remote | Ballito, KZN) at SASSO Consulting (Pty) Ltd | Torre
Customer Service Assistant (Remote | Ballito, KZN)
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SASSO Consulting (Pty) Ltd

Customer Service Assistant (Remote | Ballito, KZN)

SASSO Consulting (Pty) Ltd
Emma
Emma
You'll empower UK clients to achieve cost savings and growth within a fast-paced international business.
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Full-time

Legal agreement: Employment

Compensation
ZAR15k - 18k/month
~USD919 - 1.1k/month
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Remote (for South Africa residents)
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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

Affiliated Utilities – Utility Tracker DivisionFully Remote (Preference for candidates based in Ballito, KZN)Working Hours: UK Business HoursAffiliated Utilities is seeking a highly motivated and disciplined Customer Service Assistant to join their Utility Tracker Division.This is a client-focused role requiring strong communication skills, attention to detail, and the ability to thrive in a fast-paced remote working environment. The successful candidate will work closely with the Division Manager, supporting UK-based clients, managing customer accounts, handling queries, and assisting with day-to-day operational processes.Key ResponsibilitiesManage and respond to client queries via email in a professional and timely mannerBuild and maintain strong client relationshipsReview client accounts and ensure accuracy of informationAnalyse and work with data and figures to support client requirementsGenerate and pull reports using internal systems and Microsoft ExcelAssist with switching clients to more cost-effective utility tariffsMaintain clear and organised records of client interactions and account updatesCollaborate with management to ensure high service delivery standards are maintainedSupport operational and administrative processes within the divisionMinimum RequirementsFluent in English (written and verbal) – essential for communicating with UK-based clientsPrevious experience in customer service, client support, administration, or account coordinationStrong proficiency in Microsoft Outlook and ExcelComfortable working with numbers, reports, and account reviewsAbility to work UK business hours consistentlyFully equipped remote working setup (reliable internet, laptop, backup power preferred)Highly organised, self-disciplined, and able to work independentlyOwn reliable transport preferred for occasional in-person meetingsKey CompetenciesStrong attention to detail and accuracyExcellent communication and interpersonal skillsAbility to work in a fast-paced environmentProactive, driven, and results-oriented mindsetStrong problem-solving skillsProfessional and positive approach to customer interactionsAbility to manage workload independently and meet deadlinesAdditional Advantageous ExperienceExperience within utilities, energy, account management, customer support, or operational administration environmentsExperience working with reports, spreadsheets, databases, or client account reviewsWhat We OfferCompetitive salary based on experienceFully remote working environmentOpportunity to grow within a fast-paced international businessSupportive and performance-driven team culture
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