At Customer Contact Services (CCS), we are a growing, fast-paced contact center that provides professional telephone answering services for a wide range of clients. Our team takes pride in delivering accurate, courteous, and timely service while managing a high volume of inbound calls. We are looking for dependable, customer-focused individuals who can stay organized, follow processes, and maintain professionalism in a dynamic call center environment.The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include following client-specific scripts, gathering and documenting caller information accurately, scheduling appointments, and ensuring messages are relayed correctly. CSRs must be able to manage back-to-back calls, adapt quickly between different client accounts, and provide consistent service in a busy call center setting.Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Job Responsibilities:Deliver exceptional customer service to all callersAnswer incoming calls in a timely mannerIdentify caller’s needs for call resolutionAdhere to company scripts and procedures to ensure consistencyProvide customers with product and service informationAccurately process online reservationsAccurately document call information and interactionsMaintain knowledge base of evolving products and servicesIdentify and escalate issues to supervisorsMaintain Quality Assurance standardsOngoing training for all CCS client programs and accountsOther duties as assignedRequirements:G.E.D. or higher education levelOne year of call center or customer service experienceUnderstanding of basic computer hardware, software, and general systemsComputer navigation & typing skills to manage multiple programs, platforms, and systemsAbility to identify, understand, and protect confidential informationKnowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.Excellent written communication and documentation skillsStrong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.Strong problem-solving skills and attention to detail.Availability Requirements:20-40 hours per weekAvailable Saturday or Sunday Available shifts:6:00 AM - 10:00 AM CST10:30 AM - 7:00 PM CST12:30 PM - 9:00 PM CST2:30 PM - 11:00 PM CSTEquipment Requirements:Keyboard - F1 - F12 keys, Page Up/Page DownTwo monitorsWebcamAbility to connect to internet via an ethernet cord (WIFI not permitted)Wired USB Headset Windows 118 gigs of RAM or more (Installed Physical Memory)Intel i3 or AMD Ryzen 3 CPU or better.Benefits:Work from homeMonthly Performance Bonus OpportunitiesMedical insurance (full-time employees)Dental, and Vision insurance (full-time employees)401kPaid time offLife insuranceHoliday incentive payEmployee events and activitiesAdvancement opportunitiesA two-week remote training begins Monday, June 22nd and follows the schedule of Monday - Friday 8:00 - 4:30.
