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10 days ago
Requirements and responsibilities
Hey there!Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.Who We Are:We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!RequirementsWhat You’ll Do:Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. Advise clients: Provide expert advice on bookings and our products.Communicate: Engage with suppliers, hotels, and clients via email and phone.Work with systems: Utilize CRM systems and our internal databases efficiently.What We’re Looking For:English Proficiency: Upper Intermediate level (both spoken and written).Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.Quick Learner: Ability to learn quickly and stay results-focused.Tech Requirements: A functioning computer and microphone.Travel Knowledge: Understanding of the travel business and booking systems is an advantage!BenefitsWhat We Offer:Remote Work: Work from the comfort of your home.Great Team: Join a young and active team of super specialists.Flexible Schedule: 2 days-on after 2-days off. Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.Perks: Enjoy corporate discounts on hotels and other services.The Process:Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.Meeting with HR: A friendly chat with our HR team.One minute Internet Speed Test: Just to make sure you’re all set for remote work.Interview results and offer! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-noticeIf this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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