Help Desk / IT Support Specialist at Careerswift | Torre
Help Desk / IT Support Specialist
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Careerswift

Help Desk / IT Support Specialist

Careerswift
Emma
Emma
You'll empower users and ensure seamless operations, directly contributing to career success.
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Full-time

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Compensation
USD25 - 30/hour
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Remote (for United States residents)
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Emma of Torre.ai
 15 days ago

Requirements and responsibilities

Job DescriptionAbout the RoleWe are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States.What You Will DoHandle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolvedTroubleshoot hardware, software, and connectivity issues across Windows and macOS environmentsManage user accounts and access permissions using Active Directory and Microsoft 365Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshootingWrite up clear documentation and keep the internal knowledge base up to date so issues do not repeatEscalate complex or recurring problems to the right team with context includedWhat We Are Looking ForAt least 1 year of experience in IT support or a helpdesk roleHands-on experience with Windows and macOSFamiliarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)Basic understanding of networking: VPN, DNS, TCP/IPYou can explain technical issues in plain language without making people feel bad for askingComfortable working independently and staying on top of your queue without someone checking in constantlySalary: $25–$30/hour
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