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about 2 months ago
Requirements and responsibilities
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.We are a commercial cleaning company seeking an after‑hours Virtual Assistant to handle incoming customer calls, scheduling, and administrative support outside of normal business hours. This role is customer‑facing and requires strong English communication skills, reliability, and comfort working in a service‑based business environment.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Answer incoming customer calls after business hoursRespond to customer inquiries and relay messages accuratelySchedule appointments, estimates, and upcoming service visitsCommunicate daily updates to business owners regarding calls, estimates, and urgent issuesCreate and send invoices once jobs are completedUpdate customer records and job details in the CRMProvide clear end‑of‑shift summaries of after‑hours activityEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Near‑native or native‑level English speaking abilityPrior experience in customer service, call handling, or front desk supportStrong phone presence and professional communication skillsComfortable handling service‑based customer interactionsOrganized, detail‑oriented, and reliableAble to follow documented workflows and scriptsComfortable working independently during after‑hours coveragePREFERRED SKILLSExperience working with service‑based businesses (cleaning, HVAC, pest control, home services, etc.)Experience with Housecall Pro or similar service CRMsPrior virtual assistant or remote customer support experienceInvoicing or basic billing experienceAPPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLSCRM: Housecall Pro (experience preferred, training available)VoIP phone system (client will provide access and setup support)Email and basic scheduling toolsWork ScheduleContracted Hours per Week: 20 HoursScheduled Working Days: Monday through SaturdayDaily Working Time: 4-7 PM EST M-F, 8-12 PM EST SaturdayNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced LevelContracted Hours per Week: 20 hours/weekDaily Working Time: 4-7 PM EST M-F, 8-12 PM EST SaturdayScheduled Working Days: Monday-SaturdayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: EnglishACCENT PREFERENCE: Level A-B English AccentREGION PREFERENCES: South AmericaWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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