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20 days ago
Requirements and responsibilities
POSITION SUMMARY:Seasoned expert in end-to-end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors.A Sago Senior Project Manager is an expert in customer success and highly productive member of the team, managing high volumes and complex projects, providing support to junior members of the team, and always seeking deeper expertise and areas for improvement.KEY JOB RESPONSIBILITIES:Execute flawlessly multiple high complexity research projects independently at different phases from sale to deliveryBe the point of contact for clients, internal teams and vendorsReview project specs and research design for fielding and data collectionContinuously monitor project elements, anticipate/identify potential problems and manage to resolution.Manage external vendors and partners to meet project timeline and budget qualificationsCommunicate with clients and internal teams throughout the project cycle to provide project updates, recommendations, and liaise with senior staff on any issuesWork within Sago systems effectively throughout life cycle of projectWork collaboratively with clients to provide timely update on progress of project.Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports…etc.Collaboration and supporting internal and external teams in coding, analysis, reporting.Validation and preparing of data deliveriesMeet client’s expectations and highest quality of data deliverables in the most efficient way maintaining margin for projectsShare information amongst the team on tools and approaches that help with efficiencies in daily tasks, help with training and shadowing when requiredAnticipate problems and can resolve them independently the majority of the time, otherwise you escalate them to your TL/ManagerStrive to continually improve internal processesOther duties as assigned.CORE COMPETENCIES:Technical orientation, logical thinking, analytical mindStrong ability to manage/balance quality assurance, project volume, project complexity, varying project timelines, including rush timelines.Adaptable to changes and new processesSuperior communication skillsQuality – Attention to detail, delivers 'right first time'High work ethic and team player attitudeDemonstrate the ability to teach others through following processes and drawing from own experience. Shadow others task, request, project when necessaryClient FocusStrong communication skills – written and oralCollaboration and TeamworkAbility to multi-task and flexibilityDecision Making and Problem SolvingRequirementsEducation:Bachelors’ degree and/or equivalent experience preferred.Experience:Must have 3-5 years of experience working in a Project Manager role or relevant experienceExperience as a Market Research PM or Senior PM is desiredExperience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.Computer Skills:Experience in DIY survey tools and/or panel software usage is a plusBenefitsMedical, Dental, Vision, 401K
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