Technical Support Engineer at Fundraise Up | Torre
Technical Support Engineer
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Fundraise Up

Technical Support Engineer

Fundraise Up
Emma
Emma
You'll drive product evolution and global nonprofit impact by solving complex technical challenges.
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Full-time

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Remote (for Poland residents)
Remote (for Portugal residents)
Remote (for Spain residents)
Remote (for Georgia residents)
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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

Technical Support Engineer who loves solving real technical challenges — this is for you.We're hiring a Technical Support Engineer at Fundraise Up.If you enjoy investigating complex technical issues, working directly with customers, and making a real impact on product improvements — this role is for you.You won’t just answer tickets. You'll own each case from first response to resolution, collaborate closely with Engineering and Product, and become a true product expert. Your customer insights will directly influence our product roadmap.What we're looking for:3+ years of Technical Support experience in a SaaS companySolid understanding of HTML, CSS & JavaScript (comfortable reading code and using browser DevTools)Strong analytical and troubleshooting skillsHigh ownership mindset and proactive communicationAbility to work 9:00 AM – 6:00 PM Eastern Time (New York)Comfortable using AI tools as part of your daily workflowNice to have:Experience with Intercom or similar ticketing systemsAPI troubleshooting or integration supportExperience writing Help Center or knowledge base articlesYou'll join a high-load SaaS platform trusted by leading nonprofits worldwide, including UNICEF, Alzheimer's Association, and many others—where every resolved issue helps organizations raise more donations and create greater impact.🚨 Please note before applying:RemoteBut you must be physically located in: Poland, Portugal, Spain, Georgia, Serbia, Armenia, Turkey, Cyprus, or Argentina.Required languages (both are required): Russian — Native; English — C1 (written & spoken)
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