Adobe Workfront Administrator / Support AnalystWe are seeking a hands-on Adobe Workfront Administrator / Support Analyst to support and maintain the day-to-day operations of the Workfront platform. This role is ideal for someone who enjoys a mix of platform administration, user support, and continuous improvement, ensuring stability, usability, and adoption across the organization.This position will act as the first line of support for Workfront users, while also contributing to configuration updates, documentation, and platform optimization initiatives.Key ResponsibilitiesAdminister and configure Adobe Workfront, including:Projects, tasks, templatesCustom forms, fields, statusesLayouts and approval workflowsManage and triage incoming support requests:Monitor support queuesPrioritize and resolve tickets within SLAsProvide first-line support to users:Troubleshoot issuesGuide users on platform functionality and best practicesMaintain and manage:User access, roles, teams, and permissionsGovernance and platform standardsPerform routine platform maintenance:Health checksRelease readiness supportDocument:ConfigurationsSupport processesKnown issues and resolutionsCollaborate with stakeholders to:Gather requirementsImplement minor enhancements and configuration updatesEscalate complex issues to senior admins or Adobe support when neededRequired QualificationsHands-on experience with Adobe Workfront administration or supportStrong understanding of:Projects, tasks, portfolios, programsTemplates and custom formsExperience working in a ticket-based support environmentStrong troubleshooting and analytical skillsAbility to communicate effectively with both technical and non-technical usersStrong organizational and documentation skillsPreferred QualificationsExperience with Workfront Fusion (automation)Basic understanding of:APIsIntegrations and system workflowsExperience supporting marketing, creative, or operations teamsFamiliarity with:Reporting and dashboardsText mode (nice to have)Day-to-Day ActivitiesReview and triage new Workfront requestsResolve user issues and provide guidanceImplement minor system updates and enhancementsMaintain documentation and knowledge baseCollaborate with senior admins and technical teams on escalationsAbout Blue Acorn iCiBlue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.Why Join Us?Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.BenefitsFull Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!Work AuthorizationCandidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).
