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About SoracomSoracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 20,000 customers and connects millions of devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth.Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world.About the RoleSoracom is a global IoT connectivity platform trusted by thousands of enterprises worldwide. As our Sales Operations Manager, you'll be the operational backbone for our US and Europe/UK sales organizations — building the systems, data infrastructure, and processes that enable two high-performing regional teams to scale in a fast-moving IoT market. Central to this role is a kaizen mindset: driving continuous, incremental improvement across every stage of the sales process and embedding a culture of measurement and iteration. You'll sit within Operations, report to the Head of Operations, and work closely with Sales leadership in both regions to turn strategy into execution.Key ResponsibilitiesMaintain and Kaizen Salesforce across US and EUK regionsAdminister and optimize Soracom's Salesforce instance for US and EUK sales teams, managing data quality, custom objects, lead/opportunity workflows, multi-currency pipelines, regional territories, and user provisioning. Ensure data structures support region-specific reporting and compliance requirements.Build regional dashboards and consolidated forecast reportingMaintain pipeline, forecast, and KPI dashboards in BI tools ( Looker/Superset) that give regional Sales leaders and the Head of Operations a clear, unified view, segmented by US and EUK, with multi-currency normalization and region-specific conversion benchmarks.Lead kaizen of the sales process across US & EUKApply a kaizen (continuous improvement) approach to every stage of the sales funnel in both regions. Identify friction points unique to each market, run structured improvement cycles, measure impact, and embed learnings back into process documentation and tooling. Balance global consistency with regional nuance, what works in the US may need adaptation for EUK market dynamics, buyer behaviors, or regulatory context.Standardize and adapt workflows across regionsMap and maintain end-to-end sales process documentation for both US and EUK teams — lead routing, qualification criteria, deal desk, and CS handoff — with region-specific variants where needed. Drive async coordination via Slack across time zonesUse Slack as the operational hub to design workflows and communication rhythms that keep US and EUK teams aligned without requiring constant real-time overlap.Key RequirementsMust be fluent in English and possess excellent writing skillsLegally eligible to work in the United StatesExperience supporting or managing sales operations across multiple regions — ideally US and EMEA/UK simultaneouslyProven track record applying kaizen or continuous improvement methodologies to sales or business processesHands-on Salesforce administration experience including multi-currency and multi-territory configurationProficient with BI tools (Looker, Superset) for building exec-ready, multi-region dashboardsComfortable with async-first collaboration in Slack across US and European time zonesStrong analytical mindset — able to translate multi-region pipeline and performance data into actionable insights for leadershipBe autonomous and driven, with a positive and enthusiastic attitudeAble to work from home and has a dedicated and quiet focus area or workspaceAbility to thrive in a growing, fast-paced work environmentYou’re comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work.Desirable Experience and SkillsBachelor’s Degree or relevant experience preferredKnows the basic IT around servers, networking, and AWS services.Has previous working experience or exposure to SlackWFH experienceSalesforce Admin Certification is a bonusSpanish language skills are a bonus Who you areYou are curious, persistent, and coachable. Excellent organisational and time-management skillsAttention to detail is a mustYour communication is professional, consistent, and empathetic.LocationFully remote work, based in the US Eastern or Central time zones.BenefitsWork from wherever you want in the US - as long as you have a great internet connection.Flexible working hoursBrand new, up-to-date equipment to work withAn environment where you’ll learn more in 6 months than you would typically in several years.
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