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4 days ago
Requirements and responsibilities
About XBOWAt XBOW, we’re redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we’re stepping up to scale offensive security to meet the ever-growing demand.AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead.Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times—we’re shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security.We’re building something that must be built, and we’re the team to do it. Join us in shaping the next frontier of autonomous security.Your Role: Technical Customer Success ManagerWe’re looking for a technical-minded Customer Success Manager to join our founding Customer Success team and help scale a growing and diverse customer base. Your mission: ensure a smooth, reliable experience across the customer journey—while stepping in with just the right level of support as needed.You’ll be a super-owner of the post-sale lifecycle: supporting a high volume of customers with efficiency, structure, and care. Whether guiding user experiences, troubleshooting product questions, or surfacing systemic blockers, you’ll drive continuous improvement across tools, workflows, and customer outcomes.This role blends customer-facing empathy with a TPM’s mindset—you won’t write code, but you’ll need to understand where processes, automation, and product experience can improve the journey. You’ll also help define what scaled success looks like at XBOW.What You’ll DoServe as the primary point of contact and for a large and growing portfolio of customersOwn the end-to-end customer experience across hundreds of accounts; nothing falls through the cracksDeliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teamsDevelop and own repeatable workflows to scale self-service–led entry with product-led expansionCollaborate closely with both product and sales teams to align on strategy and executionAct as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing codeRepresent the voice of the customer internally to drive adoption and continuous improvementAdvocate for product and process changes that reduce friction, automate touchpoints, and improve outcomesNavigate product questions with confidence, escalating appropriately even without deep domain knowledgeTranslate pentesting findings and vulnerability data into actionable guidance for security and engineering stakeholdersUnderstand application security concepts — OWASP Top 10, CVSS scoring, common vulnerability classes — well enough to field customer questions and contextualize resultsWork with customers running large-scale assessments across dozens or hundreds of applications, tracking coverage, SLA adherence, and finding trendsPartner with Product and Engineering to triage edge cases in scan results, distinguishing between product gaps and expected behaviorBuild and maintain customer-facing documentation, runbooks, and enablement materials grounded in real product workflowsRequirements:Experience in a technical customer-facing roleFamiliarity with application security or developer toolsWorking knowledge of application security fundamentalsExposure to security tools ecosystem: scanners, DAST/SAST platforms, vulnerability management systemsBackground in technical program management, technical account management or scaled customer successFluent in Korean, advanced in EnglishWhat We OfferCompensation & Equity: Competitive base salary starting at USD 130,000 and a meaningful equity package—you’ll be a true owner in what we’re buildingCustomer Impact: Help hundreds of customers succeed with AI-driven security at scaleCareer Growth: Shape how we deliver customer success in a high-volume, high-leverage environment.Mission-Driven Team: Join a company that’s not just following the AI wave—we’re defining what the future of security looks likeWhat else you should knowLocation: Remote anywhere in South Korea - you may work out of our office in Seoul whenever you feel like! We are also open to hiring for this role in Singapore as well as in Australia.Contract: Full-time.Hiring process: 30-min introductory chat with our Talent team.30-min peer interview with a CSM30-min call with the Global Head of CSM.60-min final interview on site with our General Manager in KoreaWe’re looking for someone who brings empathy, urgency, and clarity to the self-serve customer journey. If you’re excited to support our mission and help shape the future of scaled customer success at XBOW, we’d love to talk.Even if you don’t meet every requirement, we encourage you to apply. We value curiosity, resilience, and people who are excited to build the future of security with us.
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