About First AdvantageAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products.First Advantage is a provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.What You’ll DoOur Customer Success Partner is a member of the Account Management Team. This is a consultative sales and enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Industrial Vertical.It is anticipated that you will ensure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue already present in those accounts. Coordinate with client, operations management and technology to ensure service levels are maintained.This role is 100% work from home. Individual must be authorized and working from the United States.ResponsibilitiesProgram ManagementDevelop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific risk history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.Identify additional products or solutions First Advantage can provide.Identify required cross-functional resources needed to maximize revenue opportunities and penetrate market with First Advantage products and solutions.Clearly demonstrate understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, and to answer client questions or implement solutions in a timely fashion. Maintain current understanding of competitors’ offerings so you can effectively sell First Advantage advantages over competitors.Prepare and deliver quarterly and annual client business reviews.Document and manage all action/project plans for assigned client base.Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems by analyzing root causes and bringing resolution to issues.Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.Constantly seek, share, and implement best practices.Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross-functional resources.Partner with internal account team to review program performance.AdministrativeManage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to customers.Manage monitoring and reporting programs for customers.Perform other duties as assigned.What You May Need to be SuccessfulBachelor’s degree, or equivalent work experience.3+ years proven experience and track record in sales account management, managing complex solutions and products for strategic national and/or global accounts with C-level relationship experience.Proficiency with MS Office applications including Word, PowerPoint, and Excel.Strong oral and written communication and interpersonal skills.Outstanding multi-tasking and time-management abilities.Excellent organizational, analytical, problem analysis and problem-solving skills.Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.Preferred2 years of virtual work experience.Work experience in professional account management and sales environment is desirable.Ability to work a 40-50 hour work week with additional hours as customers, situations, and projects require.Located in Eastern or Central time zones.Why First Advantage is Your Next Big Career MoveFirst Advantage is going through a technology transformation. The company is looking for experts excited to work with advanced technologies and provide best-in-class user experience, drive development and deployment of scalable solutions, and smoothly guide agile teams and clients through meaningful changes.Additional benefits offered to eligible people include:Ability to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans.401k with an employer match, and an Employee Stock Purchase Plan (ESPP).Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.Access to tech and growth opportunities, and leaders who want you to succeed.CompensationThe salary range for this position is approximately $75-90K annual base before bonus structure.

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Customer Success Partner, Industrial Vertical (US Remote)

Emma

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