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26 days ago
Requirements and responsibilities
Are you passionate about providing top-notch support? Liveops is seeking a dedicated individual to be the cornerstone of our agent community's success. As a Client Results Associate, you will be the heartbeat of our operations, offering the first line of support to our independent agents and playing a pivotal role in their business triumphs. If you're a self-starter with a customer-centric mindset and a knack for problem-solving, we want you on our team.The Purpose of Your RoleYour role is foundational to Liveops success. You nurture a culture of engagement and create a community with our thousands of independent specialists. They turn to you for support and you’re a key element to their business’ success. As the first line of interaction with our specialists, you provide an exceptional Agent experience while ensuring client success. You do this by managing processes to maximize Agent support, performance, and satisfaction while showing empathy and positivity. The ideal candidate is process oriented, adaptable & able to effectively multi-task using several systems simultaneously.The Qualifications We’re Looking ForHigh School Diploma, GED or equivalent1+ years of contact center/BPO experience or comparable customer service-related work experienceMastery of computer basics with an affinity towards technical systemsFunctional proficiency in Microsoft products to include Outlook, Word, Excel, and PowerPointExcellent oral and written communication skillsFlexible work schedule to include days, nights, overnights, weekends, and holidaysDemonstrates a high level of customer experience to support the Agent communityTeam player with the ability to collaborate with cross-functional teamsHighly motivated self-starter with a can-do attitudeCapable of utilizing provided resources to assist the Agent communityExperience interacting in a fast-paced environment while keeping positive relational and influencing skills intactStrong organizational, multi-tasking, and time management skillsProven ability to educate & motivate othersThe Competencies You BringAdaptability * Communications * Customer Focus * Problem Solving * Stress ToleranceThe Value You DeliverPartner with program and cross-functional teams to support the growth of the client business and the Agent communityDeliver a consistent, excellent customer experience to the Agent community by personalizing interactions and showing empathy in every Agent engagementProvide real-time support to Agents by utilizing resources to quickly answer on-call questionsPromote active Agent engagement and advancement by diagnosing, troubleshooting, and resolving Agent issues via both on-call and off-call communicationsActively contribute to Agent retention by utilizing current and new support toolsProfessional participation in client-specific activities such as email/Slack communications, calibration calls, responding to support tickets, engaging with agents in the forums, etcConsistent implementation of skills and knowledge to manage and prioritize competing tasks; ability to multi-task and pivot from one task to another to include internal and Agent communications, on/off-call Agent questions, and moreSupport the onboarding/teaching/training of new team members through shadowingAbility to recognize trends within the Agent community and quickly escalate concerns for effective resolutionEssential Job FunctionsEssential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.Ability to sit or stand at a desk for extended periods of time while working on a computer.Available for virtual meetings in a non-distracted environment.Ability to work independently and meet deadlines.Ability to work a flexible work schedule to include days, nights, overnights, weekends, and holidaysUp to 10% travel required per year.About LiveopsLiveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.
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