We are seeking a Senior BMC Helix Administrator (Tool Enablement) to lead the administration, optimization, integration, and support of the BMC Helix platform within a large enterprise environment. This individual will serve as the technical subject matter expert for BMC Helix tools, ensuring platform stability, performance, data accuracy, and alignment with infrastructure and IT operations objectives. The ideal candidate will possess deep expertise in BMC Helix Capacity Optimization (BHCO), platform integrations, capacity analytics, infrastructure monitoring, and enterprise-scale IT operations.
Key Responsibilities: Administer, configure, and maintain the BMC Helix platform and related modules; serve as the primary SME for BMC Helix Capacity Optimization and associated tools; manage platform upgrades, patches, releases, and system maintenance; configure workflows, dashboards, reports, and platform customizations; manage users, roles, permissions, and access controls; monitor platform performance, availability, and operational health; develop platform standards, governance processes, and best practices; configure and maintain integrations between BMC Helix and enterprise monitoring solutions; manage data collectors, connectors, APIs, and ETL processes; integrate infrastructure monitoring, discovery, and CMDB data sources; develop capacity planning models and forecasting; build executive dashboards and reporting; analyze utilization across compute, storage, network, database, middleware, virtualization, and cloud; troubleshoot incidents and perform root cause analysis; coordinate with BMC support and vendors; mentor junior administrators.
Required Qualifications: Expert-level experience with BMC Helix Capacity Optimization (BHCO); strong experience with BMC TrueSight Capacity Optimization; experience administering enterprise IT management and monitoring platforms; strong knowledge of Linux and Windows; experience with VMware, Hyper-V, Nutanix; experience with Kubernetes, OpenShift; strong SQL and reporting/dashboard development; understanding of CMDB, Discovery, and ITSM concepts; knowledge of Azure, AWS, GCP; familiarity with APIs, automation, and scripting. 7+ years supporting enterprise IT operations or infrastructure management platforms; 4+ years hands-on with BMC Helix Capacity Optimization or BMC TrueSight Capacity Optimization; experience managing large-scale hybrid, mission-critical environments; banking or financial services experience preferred.
Preferred Certifications: BMC Certified Professional (BCP); ITIL Foundation; Microsoft Azure Certification; AWS Certification; Kubernetes Certification.
