The Sales Executive will lead the membership sales function end-to-end, owning sales strategy, team building, forecasting, and national account strategy while also serving as the operational backbone for day-to-day multifamily operations and administrative support.
Sales Strategy:
- Own and evolve the overall sales strategy across all channels and market segments.
- Support hiring for future sales team members.
- Coordinate the hiring process, set hiring strategy, and define KPIs to evaluate candidates and new hires.
- Build and maintain sales forecasts, tracking pipeline health against revenue targets.
- Coach and develop sales team members, providing ongoing performance feedback and skill-building.
- Develop and execute a national account strategy for key and enterprise-level partners.
- Deliver weekly reporting to the CEO on sales performance, pipeline status, and forecasts.
CRM & Pipeline Management:
- Maintain and update the CRM system daily, ensuring all lead and member records are accurate and current.
- Log all customer interactions and manage the full lead pipeline through each stage of conversion.
- Generate regular sales reports and performance dashboards for leadership.
Multifamily Operations Support:
- Monitor multifamily activity and serve as the first point of contact for washers.
- Troubleshoot the app and queue issues.
- Serve as operational support to the on-site team during operational hours.
- Assess on-site team workload to correctly assign tickets, ensuring operational efficiency.
- Monitor customer interactions during shift to ensure timely, quality resolution.
- Track wash counts per employee each shift.
- Ensure customers with missing vehicles are contacted proactively before their scheduled wash is missed.
- Follow up on customer status when a vehicle is missing, coordinating with the sales team as needed.
Administrative & Documentation:
- Manage, respond to, escalate when necessary, and resolve customer inquiries via email, phone, and text.
- Ensure payments go through successfully and follow up on any that do not to resolve issues.
- Maintain accurate documentation and file organization in OneDrive and Slack.
- Update shift handoff notes so the next team has full context.
- Handle miscellaneous administrative tasks that support smooth day-to-day operations.
- Escalate unresolved property manager tasks and follow up to ensure completion.
- Follow up on rollout completion and flag any gaps if necessary.
Technology Support & Troubleshooting:
- Serve as a remote resource for the on-site team when technology issues arise.
- Troubleshoot issues with the on-site team as the first step and log them properly before escalating to the relevant vendor.
- Coordinate with relevant vendors or internal contacts to resolve tech-related issues quickly and minimize disruptions to the team.
Qualifications:
- 5+ years of experience in sales, membership sales, or a high-performance customer-facing role, with a proven track record of consistently exceeding targets and owning full lead-to-close pipelines.
- Strategic thinker with the ability to build campaigns, analyze results, and adapt quickly.
- Exceptionally persuasive communicator, equally strong on the phone, over text, and in writing.
- Experience managing a full sales pipeline in a CRM (HubSpot, Salesforce, or similar required).
- Highly self-motivated and results-driven, comfortable owning outcomes without close supervision.
- Strong analytical skills, able to read performance data and draw actionable conclusions.
- Strong customer service skills, with experience in handling and resolving customer inquiries professionally.
- Highly organized, tech-savvy, and comfortable troubleshooting basic app and system issues.
- Comfortable working flexible hours that span both strategic sales work and real-time operational coverage.
- Experience in a membership-based, hospitality, or service industry is a strong plus.
- Fluent in English.
Logistics:
- Location: Remote.
- Schedule: 12PM - 9PM CST, Monday - Friday.
- Base salary: $1,200-$1,500/month plus performance bonus (membership growth) and retention bonus.
