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Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.About the roleWe are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Developer/Technical Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory.Key Responsibilities:Level 3 Support (Production Support & Escalations)Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.Investigate and resolve complex production issues, including:Batch job failures and performance bottlenecksData integrity, posting issues, and intermittent defectsIntegration failures and API/service errorsEnvironment-specific issues across Dev/Test/UAT/ProdPerform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.Development & Engineering (X++, Extensions, Best Practice)Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).Develop and support:X++ customisations and extensionsSSRS reports, Data Entities, and OData/Custom servicesBatch framework enhancements and asynchronous processingConduct code reviews to ensure:Performance, security, maintainability, and supportabilityCompliance with coding standards and deployment guardrailsOptimise solution performance through:Query tuning, indexing recommendations, caching considerationsEfficient batch scheduling and workload separationIntegrations, Data & Platform SupportSupport and enhance integrations including:OData, REST services, DMF (Data Management Framework)Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicablePower Platform integration touchpoints (as relevant)Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).Support data activities such as:Data corrections, reconciliation routines, and entity-based imports/exportsEnsuring auditability and controlled execution of data fixesRelease, Environment & DevOps ManagementSupport and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).Work with Azure DevOps to manage:Work items, branching, pull requests, and build/release pipelinesMaintain and improve CI/CD practices including:Automated build validation, code quality checks, release approvalsSupport LCS activities (as applicable):Environment health checks, deployable packages, updates/hotfixingSecurity & LicensingManage user access rightsSecurity role troubleshooting and duty/privilege analysisSupport user licencing (assign/remove licences & support licence renewal process)Service Management, Documentation & Continuous ImprovementOperate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.Produce clear technical documentation:RCA reports, technical notes, deployment runbooks, knowledge base articlesIdentify recurring issues and implement problem prevention and automation.Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transferQualifications:5+ years hands-on development experience with D365 Finance & OperationsProven experience working in production support / managed services or a similar BAU environment.Strong track record of delivering supportable customisations and fixes in live systems.Technical Skills (Must Have)Strong D365 F&O development skills in:X++, extensions, event handlers, Chain of CommandDebugging techniques and log/trace analysisExperience with:SSRS, Data Entities, DMFIntegrations (OData/services; ideally Azure integration patterns)Familiarity with:LCS, deployable packages, servicing and updatesAzure DevOps (repos, PRs, pipelines, releases)AdvantagesTelecommunications and Satellite Communications IndustryRegulatory or compliance-driven industriesExperience supporting:Multi-legal entity and multi-country deploymentsHigh-volume transactional environmentsExposure to:Performance testing, monitoring, and tuning practicesSecurity role troubleshooting and duty/privilege analysisOur BenefitsRemote or Hybrid Work OptionsPrivate Health Insurance, including dental careAdditional Holidays after your 1st and 5th yearSponsored Training & CertificationsEmployee Referral BonusesMultisport Card – fully coveredFun Office Space with relaxation zones and free parking
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