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Responsibilities
As a Technical Success Manager (TSM) working for our Public Sector team at New Relic, you can optimize your blend of technical knowledge, problem solving skills, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.Your opportunityAs a Technical Success Manager (TSM) working for our Public Sector team at New Relic, you can optimize your blend of technical knowledge, problem solving skills, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.What you'll doOwn customer adoption, onboarding, and continued success at your customer base.Document adoption and successLead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructureBe a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewalsVoice support for new product features & provide customer feedback to New Relic product management and engineering groupsMaintain a deep understanding of the customer’s business as well as their technical environmentLead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.This role requires3+ years of demonstrated pre or post sales experience within the software industry or working directly for a Public Sector organization (ie. Government Agency, Municipal Department, Public Utility, or State/Federal Enterprise).An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)Strong technical background and sales/customer orientationA desire to learn new technologiesAbility to keep up to date project plans and documentation.Fluent in EnglishBonus points if you haveFamiliarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, GolangExposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CDBackground in mobile device platforms & architectures (IOS & Android)Bachelor's degree in Engineering/Computer Science or equivalent desirablePlease note that visa sponsorship is not available for this position.New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
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