At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom.We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment.You will:Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and servicesDeliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOpsInvestigate, research, and learn our products and the standards they depend onTranslate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use casesAdvocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHubFollow the software development lifecycle process closely to anticipate and ascertain documentation needsProvide constructive structural and technical edits for writers or developer-contributed content.You have:Prior experience or exposure to software development, including familiarity with Agile development methodologiesExperience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervisionDemonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teamsExperience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)Experience with Jira and Confluence or similar project management platformsExperience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checkingUnderstanding of how documentation sites are built and published (Jenkins, Antora)Demonstrated ability to collaborate effectively face to face and remotelyProvided constructive structural and technical edits for writers or developer-contributed contentA dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants.You have the advantage if you have experience:Working in a Docs-as-Code environmentScripting/programming (Java, Bash, Python, or JavaScript)Building, installing, configuring, and debugging client and server softwareDocumenting identity and access management applications for power usersDocumenting for a developer audience, especially API documentationSimplifying complex contentAdapting and demonstrating a willingness to learn new technologies and toolsWriting and maintaining AI skill files and instructions for AI agents and developer tooling.Salary Range: $95,000–$115,000In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.Life at Ping:We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.Here are just a few of the things that make Ping special:A company culture that empowers you to do your best work.Employee Resource Groups that create a sense of belonging for everyone.Regular company and team bonding events.Competitive benefits and perks.Global volunteering and community initiativesOur Benefits: Generous PTO & Holiday Schedule Parental LeaveProgressive Healthcare OptionsRetirement ProgramsOpportunity for Education Reimbursement Commuter Offset (Specific locations)
6 days ago