You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Posted 4 months ago
Requirements and responsibilities
What you’ll do📞 Customer Support & CommunicationInitiate outbound calls to customers to coordinate the return of reusable packaging.Respond promptly and professionally to customer inquiries, providing clear instructions and updates.Resolve issues or concerns related to returns while maintaining strong customer satisfaction.Educate customers on the environmental importance of timely packaging returns.📦 Order & Return ManagementUpdate and maintain customer records and return statuses in internal systems with precision.Follow established return management protocols — including scheduling pickups, issuing labels, and coordinating with logistics partners.Track and meet performance metrics such as call volume, return completion rate, and customer feedback.🤝 Collaboration & CoordinationPartner with internal teams to ensure smooth handoffs between customer service and operations.Identify process gaps and suggest improvements to enhance the customer experience.Support colleagues and supervisors in achieving department goals.🗂️ Administrative & Compliance SupportAccurately document all customer communications and order transactions.Adhere to company policies, procedures, and safety standards related to the role.Perform additional administrative duties as needed to support the team.About youLegally eligible to work in the Philippines as an Independent Contractor.Strong fluency in verbal and written English.You must have an up-to-date personal laptop or computer, along with reliable, high-speed, and secure internet access.1-3+ years of experience in a call center, customer service, or logistics support role.Tech-savvy: proficient with Microsoft Office (especially Excel) and familiar with order management systems.Excellent communicator with strong attention to detail and problem-solving skills.Able to multitask, stay organized, and meet deadlines in a fast-paced environment.Customer-focused and proactive: you care about accuracy, timeliness, and customer satisfaction.Bonus points forBilingual in Spanish.Experience in logistics, manufacturing, or supply chain operations.Familiarity with SAP or other ERP systems.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)