Remote Client Success & Operations Manager at Brite Room | Torre
Remote Client Success & Operations Manager
trending_up Invest in Torre
video thumbnail

Now hiring!

Brite Room

Remote Client Success & Operations Manager

Brite Room
Posted by
D
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time
Compensation
USD1k - 2k/month
Non-negotiable
location_on
Remote (for Chile residents)
Remote (for Colombia residents)
Remote (for Peru residents)
Remote (for Ecuador residents)
Posted 9 months ago

Responsibilities

About Brite Room: * Brite Room is a Portland-based real estate media company that helps agents elevate their listings through photography, video, aerial media, floor plans, virtual staging, and related services, all delivered with next-morning turnaround. * The company is growing rapidly and is seeking a reliable, strategic, and people-oriented professional to support clients, manage operations, and streamline internal systems. About the role: * This role acts as the right hand to the owner, with ownership over client communication and support in organizing and scaling the business. * The position combines customer service, operational coordination, and light creative work. * The role reports directly to the owner and offers significant autonomy to improve systems, recommend changes, and contribute to how the business evolves. * The scope of responsibilities is designed to grow as the business grows, with potential expansion across operations, client experience, and strategic initiatives. Who this role is not for: * This role is not suitable for individuals seeking highly repetitive, task-based work or close daily supervision. * It is best suited for someone who enjoys ownership, problem-solving, and continuous improvement. Schedule and location: * Remote position. * Availability during Pacific Time business hours (9:00 am to 5:00 pm). * Full-time role. What you will do: * Serve as the first point of contact for client questions and scheduling follow-ups. * Assist with customer service issues and help resolve them professionally. * Manage orders, deliverables, and client requests using Aryeo and Google Workspace. * Keep projects on track to meet timelines and performance goals. * Collaborate with the owner to identify bottlenecks and propose workflow improvements. * Coordinate with visual artists, editors, and clients to ensure systems operate efficiently. * Use or learn Photoshop for light editing tasks, including touch-ups, virtual staging adjustments, and minor color correction. * Document processes and keep operations organized as the company grows. What we are looking for: * A self-starter comfortable working without step-by-step instructions and taking ownership in a fast-growing small business. * Strong attention to detail and reliability. * Excellent written and verbal communication skills. * Ability to organize and improve processes and systems. * Experience in real estate, photography, or marketing is a plus but not required. * Experience with Photoshop or Canva, or willingness to learn quickly.
This job post is closed.