About the roleJoin Hire Hangar and work with fast-growing global companies while building a long-term, remote career.The Technical Client Success Manager owns the end-to-end client experience for a tech-enabled podcast production and distribution platform serving B2B service providers. This role blends relationship management with technical fluency, requiring someone who can confidently engage with clients, understand technical workflows, and translate business goals into scalable, tech-driven solutions. The ideal candidate has experience in SaaS environments, understands basic coding concepts, and thrives in fast-paced, client-facing roles.Key ResponsibilitiesServe as the primary technical and strategic point of contact for assigned client accountsUnderstand client goals and map them to platform capabilities, workflows, and deliverablesSupport technical discussions, including light troubleshooting, data interpretation, and integrationsLead structured onboarding experiences using clear documentation, visuals, and walkthroughsMonitor account health, proactively identify risks, and drive retention and expansion opportunitiesCollaborate with operations, production, and leadership to ensure timely, accurate deliveryMaintain detailed records and workflows within HubSpot or similar CRM toolsRequired Qualifications2–4 years of experience in client success, account management, or customer-facing SaaS rolesWorking understanding of coding concepts, including SQL and Python (ability to read, interpret, or discuss—not necessarily build from scratch)Prior experience working for a tech or SaaS companyNon-negotiable: Proven prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Applications without this experience will not be considered.Strong written and verbal English communication skillsHighly organized, process-driven, and comfortable managing multiple accountsPreferred QualificationsExperience with marketing agencies or marketing technology platformsFamiliarity with APIs, automations, or data workflowsExposure to podcasting, content marketing, or B2B servicesTools & TechnologyHubSpot or Go High LevelSlack, Zoom, CalendlySQL, Python (conceptual/working knowledge)Zapier or similar automation toolsPlease NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.Compensation PhilosophyAt Hire Hangar, we believe that rewarding our team competitively and fairly is essential to attracting, developing, and retaining outstanding talent from a wide variety of backgrounds. We’ve built a compensation approach that is straightforward, transparent, and built for scale. Here's what guides us:Competitive: We offer compensation that is strong within our industry and reflects the value our team brings.Fair and Consistent: Our pay practices are applied consistently, focusing on recognizing the impact and contributions of each individual.Simple: Our compensation structure is easy to understand and built to grow with the company.Transparent: Everyone at Hire Hangar knows how our pay system works and what factors influence their compensation.Final offers are made after the interview process is complete and are based on a candidate’s experience, skills, job knowledge, abilities, and internal alignment. We use a business impact framework to set pay, meaning that compensation is tied directly to the results and contributions each team member brings to Hire Hangar. Typically, the higher end of a pay range is reserved for individuals who have consistently demonstrated exceptional impact in their role.
