Senior Systems Engineer (Application/Product Support) at Radiant Digital | Torre
Senior Systems Engineer (Application/Product Support)
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Radiant Digital

Senior Systems Engineer (Application/Product Support)

Radiant Digital
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Full-time

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Hybrid (Loveramics USA, South Highway 183, Austin, TX, U.S.)
Posted 7 months ago

Responsibilities

Role Summary: Job Title: Systems Engineer Location: Irving, TX (Hybrid: Tue–Thu onsite) Duration: 12 months Role Overview Seeking a senior Systems Engineer with 10+ years of experience to support customer-facing order management and monitoring systems. This role focuses on ensuring end-to-end order flow integrity, proactive monitoring, automation, and performance optimization across CXP-based systems in a B2B customer delivery environment. Key Responsibilities Manage and monitor all installed CXP systems supporting order workflows Ensure order journey continuity within SLAs; proactively detect failures and raise alerts Build automated processes and reports for critical order lifecycle milestones Monitor application performance, identify bottlenecks, and work with development teams to implement fixes Perform triaging of system and workflow issues to ensure minimal disruption Maintain system security, backup, and redundancy strategies Develop and maintain scripts to improve system efficiency and reduce manual effort Contribute to the design and enhancement of operational support systems Required Skills & Experience 10+ years of experience in systems engineering, monitoring, or production support roles Strong experience in customer-facing environments, preferably B2B customer delivery Deep expertise in order management and order workflow systems (digital or local order flows) Hands-on experience with CXP systems (CJCM, DBS, DMD or similar) Proficiency in monitoring and reporting tools such as Tableau, Looker, or Pega Experience building automated reports and monitoring dashboards Solid understanding of Oracle backend systems Strong data analytics skills for performance tracking and issue identification Experience in scripting and automation to reduce manual intervention Tools & Technologies Monitoring & Reporting: Tableau, Looker, Pega Order Workflow Systems: CXP (CJCM, DBS, DMD) Backend: Oracle Automation/Scripting: Custom scripting for process optimization Work Allocation 60% Monitoring and automation of systems and tools 25% Issue triaging and support 15% Automation and efficiency improvements Interview Process Multiple rounds Local candidates: In-person interview Non-local candidates: Virtual interview (Google Meet) Additional Notes Strong preference for candidates with hands-on monitoring and automation experience in order management environments Must be comfortable working in a hybrid model in Irving, TX.
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