Technical Support Engineer II

DocuSign

Emma

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Full-time

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Remote (for Brazil residents)

Posted 6 months ago

Technical Support Engineer II for DocuSign IAM, providing technical support, troubleshooting API integrations, embedded systems, security and network issues; handling 3rd-party integrations and multi-product workflows; using Salesforce, Jira, SQL, and browser dev tools; identifying product improvements and escalating critical issues; liaising between customers and internal teams to drive adoption and resolve issues.

About DocuSign:

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

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