Responsibilities
- Serve as the primary contact for assigned clients, maintaining daily communication, alignment, and follow-through.
- Manage tasks, requests, and projects with accuracy, urgency, and full visibility through daily reporting.
- Identify issues early, create solutions, and self-manage work from start through completion.
- Partner closely with internal teams to ensure smooth operations and excellent service delivery.
- Keep leadership continually updated through daily progress reports, check-ins, and proactive communication.
- Maintain strong organization, documentation, and follow-up on all client and vendor activities.
- Uphold RFI cultural expectations: coachability, readiness, accountability, on-time performance, and ownership.
- Support weekend and after-hours coverage rotations, when applicable, to serve client needs.
- Execute work with precision, positivity, and a growth-driven mindset every day.
Qualifications
- Strong communication skills and the ability to maintain alignment with leadership and clients.
- Highly organized, self-managed, and able to operate in a fast-paced, high-visibility environment.
- Comfortable with constant accountability, daily reporting, and full transparency.
- Demonstrated reliability, responsiveness, and willingness to take ownership of outcomes.
- Ability to learn quickly, accept coaching, and adjust with a positive attitude.
- Experience in customer service, account management, or operations is a plus but not required.
- Ability to manage multiple tasks, meet deadlines, and stay proactive under pressure.
- Passionate about helping clients succeed and contributing to a strong team culture.
Preferred Traits
- Loves structure, clarity, and high expectations.
- Thrives in a culture of visibility, early execution, and accountability.
- Naturally proactive and detail-oriented.
- Strong problem-solver with a “find solutions, not excuses” mindset.
- Enjoys working closely with leadership and being part of a close-knit, family-style team.
