Job SummaryThis position is remote to manage directly or through delegation: TSMs, activities, and the operations of the Data Conversion teams to ensure successful client software conversions, while implementing and promoting data conversion best practices. Work toward and assist in the achievement of individual, team, department, and corporate goals.What you will doContinually drive improvement projects, measured through the Net Promoter System (NPS) and Customer Satisfaction RatingsActively seek to improve the customer experience, ensuring a high level of quality customer service by participating in the escalation and quality control processesCoach and train Supervisors in department processes, career pathing, coaching/mentoring, and leadership skills needed to perform effectively in their positionsPlan for trends affecting the department (i.e. training, product changes, releases, sales volume, and et al.) and actively plan and implement improvements to provide quality and consistent service to all customersMonitor department statistical reports and coach team where necessary to ensure timely, quality service is offered to all customers. Includes evaluating department statistics and working with management team to implement action plans to achieve department excellenceActively involved in monitoring department budgets, driving to ensure that budgeted expenses are not exceededConsistently communicate with team and management of department goals, progress and any related concerns through reporting, action plans, career pathing, etc. to ensure individual, department and company goals are metDeveloping, implementing, and maintaining procedures and processes for the implementation teamCommunicate related product/service related news and developments to the team as requiredCollaborate with other departments to provide business continuity, support and productivitySPECIFIC KNOWLEDGE & SKILLSExcellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsersExcellent understanding of SQL primarily Microsoft T-SQLExcellent understanding of database architecture and connectivity, including but not limited to Pervasive, Sybase, Microsoft Access, Microsoft Excel, Flat Files, CSV, MySQL, and othersExcellent understanding of both client/server and cloud based (SaaS) applications and servicesExcellent understanding of regulatory compliance including HIPAAExcellent experience with Agile developmentGENERAL SKILLS & COMPETENCIESStrong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performanceOutstanding verbal and written communication skills and ability to resolve disputes effectivelyExcellent presentation and public speaking skillsExcellent independent decision making, analysis and problem solving skillsUnderstand and act on financial information that contributes to business profitabilityAbility to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibilityLead team(s) to achieve company goals in creative and effective waysExcellent planning and organizational skills and techniquesCommunicate effectively with senior managementGood negotiating skills and ability to effectively manage outsourced relationshipsAbility to influence, build relationships, understand organizational complexities and manage conflictBroad professional and managerial skills with a good understanding of industry practices and company policies and proceduresAbility to lead virtual teamsTravel/Physical DemandsTravel typically less than 10%. Office environment. No special physical demands required.QualificationsMust have:Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.Nice to haveThe posted range for this position is $110,000-$127,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.What you get as a Henry Schein One EmployeeA great place to work with fantastic people.A career in the healthcare technology industry, with the ability to grow and realize your full potential.Competitive compensation.Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.About Henry Schein OneHenry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One. Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
