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About SemgrepSemgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure.Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain.Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital.About the roleThe Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted technical experts. You’ll be the first line of defense against technical support issues that arrive via email, slack, and other forums of support tickets.In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST, Supply Chain and Secrets. Support is a very cross-functional team, partnering across Engineering, Product, and Sales.Location expectationsThis role is fully remote.What you’ll doUnderstand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers.Drive an operational mindset with managing support tickets—ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience.Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams.Help our team scale over time—write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency.Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.You are ideal for this role if you haveExcellent written and verbal communication skills.A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git.Familiarity with Web Application Security concepts including OWASP Top 10.Basic understanding of API and Webhooks.A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.2+ years of experience working in a technical customer support role or former experience as a software engineer.Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.CompensationThe estimated starting annual salary range for this position is $133,000 - $167,000 USD. The actual base salary will be determined based on job-related skills, relevant experience, qualifications, location, internal equity, and market data. In addition to base salary, total compensation may include equity, variable compensation, and benefits.Compensation ranges are reviewed regularly and may be adjusted as the role, individual performance, or market conditions evolve.What we offer (FTE only)We invest in our employees’ well-being and long-term success through a competitive, market-aligned benefits program that meets or exceeds local market standards across all of the regions in which we hire. Benefits offerings vary by location.Who we areSemgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are, what’s vitally important to you, and what you love in this world.Please NoteFor US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.
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