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Who We AreBankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.The RoleWe are seeking a hands-on Head of HR / People Operations to lead Bankjoy’s HR function as the company continues to grow globally.Reporting directly to the COO, this role will focus on building strong HR frameworks, improving manager effectiveness, and ensuring our people processes scale effectively across a distributed organization.The Head of HR will focus on performance management, employee relations, HR operations, leadership support, and retention strategy while helping build a strong and accountable culture across the company.You will also partner closely with department leaders to design clear retention and promotion frameworks across teams, ensuring high-performing employees are recognized, developed, and promoted appropriately as the company grows.The ideal candidate is someone who can both design HR systems and execute them, and who is comfortable supporting leaders in a fast-paced startup environment.What You’ll DoHR Strategy & Organizational DevelopmentPartner with the COO and leadership team to design HR strategies that support Bankjoy’s continued growth.Build scalable frameworks for:Performance managementEmployee engagement and retentionPromotion and career progression frameworks across departmentsOrganizational planning and workforce developmentWork with department leaders to establish clear promotion criteria and career progression paths so employees understand how they can grow within the company.Retention & Talent DevelopmentDesign programs to improve employee retention and engagement across teams.Analyze retention data, employee feedback, and performance trends to identify opportunities to strengthen talent development and reduce turnover.Partner with leadership to ensure high-performing employees are recognized, developed, and retained through clear growth opportunities and promotion pathways.Performance Management & Manager EnablementDevelop and maintain a structured performance management framework across the organization.Coach managers on:Setting clear expectationsProviding constructive feedbackCareer development conversationsManaging underperformance and PIPsProvide training and guidance to help managers become stronger leaders.HR Operations & ComplianceOversee core HR operations including:Onboarding and offboarding processesCompensation and benefits programsHR policies and documentationHR systems and employee recordsEnsure compliance with U.S. and Canadian employment laws across a distributed workforce.Employee Relations & CultureServe as a trusted advisor to leadership and employees on employee relations matters.Support leadership in resolving workplace issues with fairness and professionalism.Help reinforce a culture of accountability, transparency, and high performance across the organization.Partnership with Talent (Recruiting)Work closely with the Recruiting team to ensure Bankjoy attracts and hires strong talent.Support hiring managers with:Hiring frameworks and evaluation standardsOnboarding programs for new hiresTalent development and retention strategiesEnsure hiring plans align with long-term organizational goals.What You BringMust Have10+ years of HR experience, including leadership rolesExperience building HR frameworks in scaling technology companiesStrong experience with performance management and leadership coachingSolid understanding of U.S. and Canadian employment lawsExperience supporting distributed teamsStrong communication and executive advisory skillsNice to HaveExperience working in fintech or SaaS companiesExperience working alongside a dedicated recruiting teamExperience scaling organizations from 50 to 150+ employeesWhat You GetA fast-paced and collaborative environmentCompetitive compensationStock options at a well-funded startupWe cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).Retirement plan with 4% company matching8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing3-5 weeks PTO depending on tenure5 health days15 holidaysEnd of year shutdownPerformance-based bonusesRemote first cultureEqual Employment Opportunities at BankjoyBankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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