EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.Your OpportunityThe Serials Sales Manager, Serials Specialist Western US (AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, WA, and Western Canada) is responsible for driving growth, retention, and strategic development of EBSCO’s Serials Subscription Services (SSD) portfolio. This role serves as the dedicated subject matter expert for serials, partnering closely with Academic Regional Sales Managers (RSMs) to identify opportunities, secure renewals, and deliver strong, consistent customer outcomes.The position is focused exclusively on serials and subscription management, bringing deep expertise in publisher journal models, workflows, and the evolving library landscape. The Serials Sales Manager acts as the primary point of contact for all SSD-related strategy, working across Sales, Account Services, Operations, and publisher partners to advance both new and existing business.What You'll DoPartner with RSMs to build and maintain relationships with key customer stakeholders and lead strategic customer conversationsServe as the Serials subject matter expert, delivering presentations, supporting complex sales cycles, and advising on serials strategy and workflowsBuild and drive targeted account strategies in partnership with RSMs, including growth plans, retention strategies, and risk mitigationDevelop and execute strategic sales plans to achieve SSD revenue targets, aligned with regional and national prioritiesOwn renewal strategy for SSD accounts, proactively identifying risks, gaps, and expansion opportunities to retain and grow businessIdentify and advance new sales opportunities, driving upsell and cross-sell efforts across publisher packages, title lists, and servicesCollaborate closely with Account Services Managers, Customer Service, and Operations to ensure accurate renewals and a seamless customer experienceMaintain and manage a strong sales pipeline, ensuring accurate CRM reporting, forecasting, and opportunity progressionMonitor market trends, competitive activity, and customer feedback to inform sales strategy, product positioning, and ongoing improvementsYour TeamYou will be welcomed as a member of the SSD Sales Manager, Serials Specialist team in the West. As one of two subject matter experts on the team, this role serves as the serials sales lead, partnering closely with the West Coast field sales team (approximately 10 individuals). This role is part of the broader Academic Sales organization, serving academic, medical, and corporate libraries across North America. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a SSD Sales Manager, Serials Specialist and your development and career growth at EIS.About You7+ years of sales experience, previous experience selling into the academic market is preferred, 7 years of library experience working with serials or acquisitions workflows, or a combinationAbility and willingness to travel up to 60%Must have valid driver’s licenseKnowledge of Microsoft Office Suite: Word, PowerPoint, Excel, Teams, and OutlookLive within the territory or near a major airport near the territoryExcellent communications skills, oral and written, and public speaking experienceWhat sets you apartMaster’s Degree in Library and Information Science (MLS/MLIS)Selling into the academic library market within the serials segment is preferredKnowledge of library journals collection development and market trendsUse or familiarity with CRM softwareStrong organizational skillsSelf-motivated, critical thinking skills, well organized, detail-oriented, flexible, creative, and thrives in a fast-paced environmentAbility to read, analyze, and interpret financial reports; ability to respond to common inquiries from customers or members of the business community and effectively present information to management and public groupsOur Hybrid Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.EBSCO provides a generous benefits program including:Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accountsRetirement Savings PlanPaid Parental LeaveHolidays and Paid Time Off (PTO)Mentoring programAnd much more! Check it out here: https://www.ebsco.com/about/benefitsWe are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran,
