Requirements and responsibilities
At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.We raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.What you'll do?own the customer support queue end to end - triage, reproduce, fix, ship, closewrite code daily in Typescript and Python: small fixes, integration tweaks, SDK patches, and whatever the ticket needsbridge customers and engineering with crisp repros, useful Github issues, and the judgment to fix what you can yourselfjump into pre-sales conversations when a prospect hits a technical wall and unblock them in real timewrite public docs and troubleshooting guides for recurring issuesown customer health for the accounts you support, especially after hard bugs or sharp edgesdogfood Composio to automate ticket triage, customer comms, and runbooks"Must haves"if you are very good, nothing is a must per-setechnical supportyou have done deeply technical support at a dev tools, infrastructure, or API companyyou can read a stack trace, a curl request, and a log line and triangulate the bugyou ship code that reaches productioncustomer facingyou can run a live debugging call with a senior engineer and keep their trustyou are comfortable mixing support, sales-adjacent conversations, and customer success outreachai nativeyou have built with language modelsyou use LLMs to accelerate triage, repros, and writing fixestypist - you can write docs well and explain complex ideas clearlytimezone - you are based in North America in PST or EST hourshuman - you build trust and admit what you do not knowOptionalbackend or full-stack engineer who moved toward customer-facing work, or the reverseprior on-call rotation experiencecontributions to a major open source projectstarted companies or built large side projects
Optionally, you can add more information later (benefits, pre-screening questions, etc.)