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Responsibilities
About AsteliaAstelia is redefining vulnerability management by focusing on what actually matters. Instead of relying on scoring models, Astelia identifies the small percentage of vulnerabilities that are truly reachable and exploitable using network topology and runtime telemetry. The result is faster remediation, less noise, and measurable risk reduction.About the RoleWe are hiring a Customer Success Manager to own the full post-sale lifecycle across a portfolio of enterprise customers. This role is responsible for onboarding, driving adoption, ensuring measurable outcomes, and owning renewals and expansion.You will work directly with CISOs and security teams to ensure Astelia becomes a critical part of their vulnerability management strategy.Key ResponsibilitiesCustomer OwnershipOwn a portfolio of enterprise accounts from onboarding through renewalBuild relationships with CISOs, security leaders, and operational teamsServe as the primary post-sale point of contactOnboarding and Time to ValueLead onboarding in partnership with Sales EngineeringDrive fast time to value aligned to customer prioritiesEnsure smooth transition from POV to productionAdoption and Value RealizationBuild and execute success plans tied to business outcomesDrive product adoption across security and engineering teamsTrack and communicate ROI including reduction in remediation backlog and improved SLAsRenewals and ExpansionOwn renewals and forecast retentionIdentify and drive expansion opportunities across assets and modulesPartner with Sales on upsell and cross-sell motionsCustomer AdvocacyDevelop executive sponsors and customer championsDrive references, case studies, and advocacyCapture product feedback and influence roadmapCross-Functional CollaborationWork closely with Sales, Product, and EngineeringManage escalations and ensure high customer satisfactionBring structured customer insight into GTM and product strategyRequirementsQualifications5+ years in Customer Success, Account Management, or related SaaS roleExperience working with enterprise customersCybersecurity experience strongly preferredTrack record of driving retention and expansionAbility to manage complex stakeholders and environmentsStrong executive communication skillsWhat Success Looks LikeHigh retention and expansion across accountsCustomers achieve measurable risk reduction and operational efficiencyStrong executive relationships and customer advocacyConsistent and fast onboarding to production
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