Remote Chat Agent (LP-01397) at Lamps Plus | Torre
Remote Chat Agent (LP-01397)
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Lamps Plus

Remote Chat Agent (LP-01397)

Lamps Plus
Posted by
Julián Andrés Páez Polanía
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD10 - 18/hour
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Handles incoming chats on all product inquiries, returns, order changes and cancellations. • Ability to probe and understand customer needs in order to produce sales. • Hours range and includes but not limited to day, evenings and one day per weekend. • Contacts customers via phone when necessary to resolve customer inquiries and issues in a timely manner. • Communicates with a goal to answer all inquiries while retaining them as or turning them into a LAMPS PLUS customer. • Handles customer concerns with empathy and presents LAMPSPLUS.com in a positive light • Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer's concern. • Communicates with management about errors with vendor/product issues. • Ensures that all communications pertaining to an order are noted in the comment section of the order so subsequent issues will have complete information. • Performs other duties as assigned.
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