VIP Customer Experience Specialist (Chat & Email) at Mico World | Torre

VIP Customer Experience Specialist (Chat & Email)

Full-time

Legal agreement: Employment

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Remote (for Saudi Arabia residents)
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3 months ago

Responsibilities


Role Overview:-As the VIP Customer Experience Specialist (Saudi Arabia), you will serve as a primary point of contact for our valued platform users and high-net-worth creators across the Kingdom. In this remote role, you will deliver a personalized, responsive, and high-quality support experience via dedicated VIP chat channels and email. You will assist with inquiries, resolve platform issues, gather user feedback, and help foster strong VIP user satisfaction and retention.Key Responsibilities:VIP Support: Deliver rapid, personalized chat and email support to high-value users in KSA.Issue Resolution: Resolve account, payment, virtual gifting, and feature-related inquiries promptly.User Retention: Build strong relationships with top users and gather feedback to drive loyalty.Cultural Etiquette: Maintain respectful Saudi Arabic phrasing and high standards of hospitality.Team Collaboration: Partner with Operations, Tech, and Fraud/Safety teams to solve escalations.Feedback & Reporting: Track common user pain points and share actionable insights with management.Qualifications & Requirements:-Professional Experience: 1 to 2 years of experience in VIP Customer Support, Customer Service, Client Relations, or Account Support (preferably in digital entertainment, gaming, telecom, or e-commerce).Language Proficiency: Native-level fluency in Arabic (Saudi dialect and formal Arabic) with solid working proficiency in English (written and verbal).Communication Skills: Excellent written communication skills with an empathetic, professionalProblem-Solving Ability: Good analytical and problem-solving skills, with the capability to remain calm and helpful under pressure.Technical Familiarity: Experience using CRM/ticketing systems.What We Offer:-100% Fully Remote Flexibility: Work comfortably from home anywhere within Saudi Arabia.Competitive Compensation: Attractive salary package tailored to your experience level.Global Ecosystem: Work with an international leader in digital entertainment and live streaming.Career Development: Opportunity to grow your skills in VIP customer relationship management within a fast-scaling company.