Client Success Manager / Klaviyo Specialist at Shadow Light Studios | Torre

Client Success Manager / Klaviyo Specialist

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Full-time

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Remote (for Brazil residents)
Remote (for Mexico residents)
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Emma of Torre.ai
7 days ago

Responsibilities


Klaviyo Account ManagerWe are hiring a Klaviyo Account Manager for our client, a fast-growing direct-response email marketing agency helping ecommerce brands turn email into serious revenue.Our client has already driven over $10MM in attributed revenue for DTC brands across health, supplements, luxury jewelry, menswear, women’s accessories, and more. Their average client doubles email revenue in the first quarter, and they have taken brands from $0 to $777K per month in 44 days.This is a chance to own client relationships, lead retention strategy, and work close to the founders inside an agency that cares about revenue, not vanity metrics.A Day in This RoleYou start the day inside Klaviyo, checking performance across client accounts.One brand’s welcome flow is driving strong revenue, but the abandoned cart flow is slipping. Another client has a launch coming up and needs a campaign plan that feels premium, sharp, and built to convert.You review the data, spot the gaps, and build clear next steps.Later, you lead a client call. You walk them through what is working, what needs to change, and how the next email, SMS, or flow test will drive more sales.Then you brief the copy, design, and Klaviyo team so everyone knows what to ship.You end the day knowing your work did not just “manage an account.” It helped a real ecommerce brand grow.What You’ll DoYou will own the client relationship and retention strategy for ecommerce brands.Own most client communication for managed accountsRun client check-in calls and explain Klaviyo performance clearlyBuild retention roadmaps across flows, campaigns, SMS, and segmentationSpot revenue opportunities inside Klaviyo dataPlan monthly promos, launches, tests, and lifecycle campaignsBrief copywriters, designers, and Klaviyo specialists with clear directionReview email strategy, copy, and performance with a direct-response mindsetKeep accounts organized in ClickUp and make sure nothing dropsHelp clients feel confident, informed, and excited about growthYou’re Right for This IfYou have strong hands-on Klaviyo experienceYou have managed ecommerce clients in an agency or retention roleYou understand flows, campaigns, segmentation, SMS, and revenue reportingYou can read data and turn it into smart actionYou know good email copy when you see itYou are calm, clear, and confident on client callsYour written English is strong and polishedYou are organized enough to manage many moving partsYou can overlap with US time zonesThis Role Is Not for You IfYou only want to send reports, not lead strategyYou need heavy hand-holding to manage clientsYou treat Klaviyo like a basic email toolYou are not comfortable giving clear direction to a teamYou miss details or wait for clients to chase youYou care more about open rates than real revenueBonus If You HaveDeep Klaviyo agency experienceSMS marketing experienceDirect-response copywriting skillsExperience with health, supplements, fashion, jewelry, or other DTC brandsStrong knowledge of A/B testing and lifecycle marketingWhy This Role Is ExcitingYou will work on ecommerce accounts where email drives real revenueYou will work directly with founder-led leadership that moves fastYou will help scale brands doing serious monthly salesYou will get exposure to Klaviyo, SMS, funnels, testing, and retention strategyYou will have real ownership over client outcomesYou will join a remote global team that rewards skill, speed, and resultsCompensationCompetitive pay, training, tool reimbursements, and more!Ready to Build Revenue Engines for Ecommerce Brands?If you live and breathe email marketing, love Klaviyo, and want your work tied directly to growth, this is the kind of role where you can become world-class.Apply now.