Senior Technical Support Analyst – Remote Opportunity at ICONMA Staffing and Recruiting | Torre
Senior Technical Support Analyst – Remote Opportunity
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ICONMA Staffing and Recruiting

Senior Technical Support Analyst – Remote Opportunity

ICONMA Staffing and Recruiting
Emma
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You will drive commercial vehicle reliability by providing expert technical diagnostic support.
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Shared by
Raul Vasquez P.
 about 5 hours ago

Requirements and responsibilities

Join a Leading Commercial Vehicle Team and Help Keep Dealer Networks Running Efficiently.Position: Senior Technical Support AnalystThis role is perfect for professionals with strong diesel truck expertise and a passion for technical customer support. You'll serve as a technical expert for dealer technicians, helping troubleshoot complex vehicle repair issues and supporting critical diagnostic and compliance initiatives across a nationwide dealer network.Key Responsibilities:Provide repair and diagnostic support to dealer technicians and body buildersAnalyze and resolve vehicle repair cases through technical case filesAssist with diagrams, schematics, diagnostic forms, and repair documentationCollaborate with internal engineering and publications teamsEscalate recurring failure trends to Service Engineering teamsProvide feedback to improve service publications and technical documentationSupport vehicle compliance requirements and modification processesRequired Qualifications:Bachelor's Degree with 2+ years of automotive, truck service, or field service engineering experienceOR 4+ years of automotive, truck service, or field service engineering experienceStrong diesel vehicle experience (Required)Proven customer service and technical support experienceExcellent troubleshooting and diagnostic skillsPreferred Skills:Class 8 Truck experienceMS Office proficiencyStrong written and verbal communication skillsCritical thinking and problem-solving abilitiesExperience supporting dealers, technicians, or commercial vehicle customersWork On:Diesel & Commercial Vehicle DiagnosticsTechnical Troubleshooting & Repair SupportVehicle Compliance & Modification ReviewsDealer & Technician Support ServicesFailure Analysis & Service Engineering EscalationsTechnical Documentation & Publications Improvement📩 Interested? Let's Connect!📧 shaun@iconma.com📱 (408) 239-4260
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