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About the Role: eSkillz Plehnia is currently seeking independent contractor applicants for a multi-language (English and Turkish) Administrator/Consultant position within our Professional Services Division to be the primary point of contact for our Cornerstone clients supporting their Cornerstone system administration and optimization needs. These include, but not limited to, system configurations, new release management, consulting on best practices, data feed and user account management and troubleshooting, and reporting. We are seeking independent contractor candidates who are proficient in Cornerstone Learning and Performance and fluent in English and Turkish. Knowledge of other modules is a plus.What you'll do:Serve as the main system administrator for the Cornerstone platform (Learning & Performance). Tasks Include:Set-up user and administrator accounts and maintain appropriate accessTroubleshoot system admin issues and tasksTroubleshoot data feed issuesAdd or edit entities in the systemTest and troubleshoot web-based training (need a basic understanding of SCORM and AICC standards)Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curriculaReview functionality in new releases and assist clients with new feature enablement and rolloutCreate new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklistsGenerate standard reports and create ad-hoc and recurring system reportsManage and develop learning programs for the LMSContent management including online course loading, ILT onsite class enrollment input, curriculum development and other training managementWork with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasksProvide recommendations to the client on ways to optimize the platformWork with the client to standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams.Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolutionTrain other administrators on Cornerstone Learning and Performance functionality and system processes.Analyze client’s configuration designs and make recommendations for improvementsCreate job aids and training guides to assist end-users and administratorsBe a trusted advisor to the client and be engaged on a regular basis to understand client’s needsProvide updates to clients regarding deliverablesWhat you'll need:Bachelor's degree desired but not requiredIndependent contractorAt least 2 years of experience working as an Administrator of Cornerstone Learning & Performance2 to 5+ years of experience in medium-to-large organizations in an LMS, application, help desk or training support roleImplementation and HR suite experience is a plusStrong experience with customer support or client managementMust have excellent verbal and written communication skills (English and Turkish) and effective organization and project management skillsJob is home-based so you must have personal access to a reliable computer, hard-wired connection line and accessible phoneAble to work independently as well as in a team environmentProficient in Microsoft Office programsExperience in training or customer/client support roleExperience with web conferencing software, particularly MS Teams, GoToMeeting, or WebExBonus points if you have:Have strong presentation, communication, and consulting skills.Have experience in multiple Cornerstone ModulesHave experience working in a consultant capacity
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