Role Overview
We’re seeking a proactive, tech-savvy operations leader to work directly with the founder of a growing portfolio of Amazon-led ecommerce brands.
Your mission is to multiply the founder’s effectiveness by turning fast-moving ideas into clear priorities, coordinated execution, stronger systems, and measurable business results.
You should have a demonstrated history of serving as a founder’s right hand, integrator, or operational force multiplier. You bring structure to ambiguity, keep people accountable, use data to guide decisions, and apply AI and automation to improve how the business operates.
Success means profitable growth, fewer dropped commitments, better visibility, and less dependence on the founder to keep everyday work moving.
Success Metrics: First 90 Days
Establish a focused weekly operating plan that covers growth priorities, owners, deadlines, blockers, and required decisions.
Build a practical performance dashboard that connects marketing and operational activity to revenue, contribution profit, advertising efficiency, conversion, and inventory availability.
Turn verbal ideas and rough notes into actionable briefs, assigned projects, and completed deliverables.
Independently advance at least three meaningful, agreed-upon growth or operational initiatives each week.
Complete at least 90% of agreed commitments on time, flagging risks early and actively closing open loops.
Surface material blockers within one business day of identifying them, with recommended solutions.
Implement at least three useful AI-assisted workflows or automations, documenting their impact on time, accuracy, cost, or execution speed.
Establish baseline performance and agree on realistic 90-day improvement targets with the founder.
Reduce the founder’s time spent chasing updates, coordinating routine work, and answering repeat questions.
Core Responsibilities
Founder Integration & Execution
Capture, evaluate, prioritize, and operationalize the founder’s ideas.
Translate business goals into quarterly priorities, weekly plans, and clear daily actions.
Recommend what should happen first based on expected impact, capacity, cash requirements, and dependencies.
Coordinate team members and freelancers, confirm expectations, track deadlines, and verify the quality of completed work.
Maintain a clear project dashboard, marketing calendar, decision list, and idea parking lot.
Prepare concise founder updates covering results, next steps, risks, and decisions required.
Handle executive coordination and follow-through that protect the founder’s time and attention.
Data Analytics & Profitable Growth
Analyze sales, advertising, conversion, customer, product, and operational data to identify opportunities and problems.
Connect metrics across Amazon, Shopify, marketing platforms, and internal reporting.
Distinguish revenue growth from profitable growth by considering margins, advertising costs, inventory, and cash requirements.
Turn findings into specific recommendations, assigned actions, and measurable tests.
Track outcomes against a baseline and explain what changed, why it matters, and what to do next.
Investigate data discrepancies and verify important numbers before recommending action.
AI Automation & Systems
Identify repetitive work that can be simplified, standardized, delegated, or automated.
Build and maintain practical workflows using tools such as ChatGPT, Claude, Zapier, Make, or n8n.
Use AI for research, analysis, reporting, creative briefs, content development, and project coordination.
Connect tools and data sources using native integrations, webhooks, or APIs where appropriate.
Create SOPs, templates, checklists, and shared documentation to make improvements repeatable.
Apply quality checks, human approval points, and failure alerts where needed.
Help build an increasingly AI-enabled operating system while maintaining clear human accountability.
Marketing & Ecommerce Operations
Coordinate execution across Amazon, Shopify, email, social media, content, creative, catalog, and product launches.
Conduct market, competitor, customer, keyword, offer, and creative research.
Develop first drafts of campaign plans, creative briefs, emails, landing-page copy, and product positioning.
Coordinate with advertising, catalog, creative, finance, and inventory owners so marketing plans align with business capacity.
Identify recurring bottlenecks and implement improvements that increase speed, quality, and profitability.
Qualifications
At least three years of relevant experience in ecommerce operations, marketing operations, business operations, or a comparable founder-facing leadership role.
Demonstrated success as a founder’s right hand, integrator, operations manager, or cross-functional project owner.
A track record of helping a business grow, with clear examples of your contribution to revenue, profitability, efficiency, or execution capacity.
Multiple examples of important work you identified, initiated, and completed without waiting to be assigned.
Strong analytical skills, including proficiency with Excel or Google Sheets, formulas, pivot tables, and practical dashboards.
Hands-on experience building AI-assisted workflows and working automations.
Technical confidence: comfortable learning unfamiliar software, troubleshooting workflows, connecting systems, and translating business needs into practical solutions.
Experience taking ambiguous goals from idea through implementation and measurement.
Sound judgment about what to decide independently, what to escalate, and when approval is required.
Clear spoken and written English, with C1-level fluency preferred.
Strong follow-through, respectful assertiveness, and the ability to hold people accountable.
Proficiency with project-management platforms, Slack, Google Workspace, AI tools, and Loom.
Reliable internet, a professional remote workspace.
We value evidence of ownership, judgment, technical ability, and completed results.
