Customer Success Engineer (LatAm) at Mercor | Torre
Customer Success Engineer (LatAm)
Mercor

Customer Success Engineer (LatAm)

Mercor
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(84) info
Full-time

Legal agreement: Employment

Compensation
USD40k - 50k/year
location_on
Remote (for Latin America residents)
Shared by
Emma of Torre.ai
 5 months ago

Responsibilities

Mercor is growing its Talent Success Team and is looking for Customer Success Engineers based in Latin America. If you enjoy debugging technical issues, working with SaaS products, collaborating with engineering teams, and delivering exceptional customer experiences, this is an opportunity to join one of the fastest-growing AI companies in the world.What You'll DoRespond to support requests from candidates using Mercor's platform.Investigate reported issues by: reproducing bugs; inspecting telemetry and logs; analyzing network requests; writing database queries; troubleshooting browser-related issues.Work closely with engineering teams to triage and resolve technical problems.Identify recurring issues and recommend product improvements.Create clear help articles and documentation to improve the user experience.Deliver fast, professional, and friendly support with excellent written English.Who They're Looking ForYou'll be a strong fit if you have either:A degree in Computer Science, Software Engineering, or a related technical fieldOR Experience building modern web applications using technologies such as: React; Next.js; Node.js; FlaskOR 2–5 years supporting customers using modern SaaS applications.Preferred ExperienceSaaS product supportTechnical troubleshootingCustomer Success or Technical SupportExperience with support platforms such as: Zendesk; Intercom; Help Scout; Freshdesk; CrispWhat They're Looking ForStrong technical troubleshooting skillsExcellent written English communicationCustomer-first mindsetAbility to explain technical concepts clearlyExperience working with modern web applicationsComfortable collaborating with engineering and product teamsWhy Join Mercor?Join one of the fastest-growing AI companies in the worldWork with technology used by leading AI labsCollaborate closely with engineering and product teamsFully remote opportunityHelp improve the experience of thousands of professionals using the platform every weekApply through my referral link: https://t.mercor.com/h4x7KKnow someone in Customer Success, Technical Support, SaaS, or Software Engineering based in Latin America? Feel free to share this opportunity.
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