As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform.About the Role:The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.What You'll Do:Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.Provide Falcon Complete customers with recommendations that align to improved security.Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.Contact customers directly upon identification of misalignment with Falcon Complete standards.Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.Develop and provide customers with service reports and stats as requested.Partner with internal teams to ensure customer satisfaction.Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.What You'll Need:3+ years in Cybersecurity focused role.Customer empathy and ability to guide customers towards desired outcome.Excellent customer-facing communication skills including verbal and written.Partner with CrowdStrike teams to troubleshoot and resolve customer issues.Adept in Windows, Linux, and MAC operating systems.Experience or demonstrated knowledge of threat detection and incident response.Bachelor's degree in Technology and/or Cybersecurity or relevant experience.Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.US Citizenship or Green Card HolderProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.Bonus Points: Incident Management and CSIRT operationChange ManagementMalicious Code: Detection and ResponseAudit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).Intrusion Detection and ResponseExperience working with complex, sophisticated clientsStrong analytical capabilities and a desire to learn new thingsAble to work across multiple teams to resolve customer issues and requestsDemonstrated experience as a security advisor or consultantKnowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.Expected Close Date of Job Posting is:10-14-2026Benefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.CrowdStrike participates in the E-Verify program.CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $100,000 - $155,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please
click here.About UsCrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.
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