Help Desk Specialist at HM White LLC | Torre

Help Desk Specialist

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Full-time

Legal agreement: Employment

Compensation
USD25 - 50/hour
Negotiable
location_on
Remote (for United States residents)
Posted 19 days ago

Responsibilities


HM White LLC is seeking a proactive Help Desk Specialist in USA to provide first-line technical support and ensure optimal system functionality. In this role, you will be the go-to expert for resolving user issues, maintaining system operations, and enhancing IT efficiency. Responsibilities: - Offer technical assistance to users via multiple communication channels. - Resolve hardware, software, and connectivity issues promptly. - Document and manage support requests using a ticketing system. - Provide training and create support documentation for end-users. - Collaborate with the IT team for system upgrades and troubleshooting. Requirements: - Bachelor’s degree in IT or related field. - Minimum of 1-3 years of technical support experience. - Certifications in CompTIA A+, ITIL, or equivalent preferred. - Strong troubleshooting skills and technical expertise.
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